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Seasonal Client Experience Coordinator
2 months ago
Job Mission
We are seeking a highly skilled and experienced Client Experience Coordinator to join our team at Cartier North America. As a Client Experience Coordinator, you will play a critical role in delivering exceptional client experiences and supporting the execution of our client experience strategy.
Key Responsibilities
- Create personalized and memorable client experiences that exceed expectations
- Support the execution of individualized client experience journeys to ensure seamless and memorable experiences
- Partner with the boutique team to effectively execute all touchpoints of client experience
- Utilize Maison storytelling and heritage to enhance the client experience
- Assist sales associates to set the stage with impactful discovery and pre-appointment browsing
- Support the commercial team with various activities to facilitate seamless client experiences
- Assist clients with quick service requests, repair drop-off or pick-up, personalization requests, and other services
- Provide recommendations and personal services of the highest level, including directions, restaurant reservations, and entertainment requests
- Assist with phone duties, supporting with incoming calls, retrieval of messages, and appointment setting
- Consistently reach and aim to exceed all KPIs
Optimize the Boutique Environment
- Support the flow of boutique traffic and daily management of the boutique appointment booking tool
- Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
- Assist with merchandising and overall display maintenance of the boutique
- Partner with the Operations Coordinator to manage the boutique supply inventory and support the order process
- Assist with inventory control processes to ensure a successful annual inventory
- Participate in daily set-up and break-down of the boutique for opening/closing
- Assist with organization and tracking of client experience tools
Maison/Industry Knowledge and Compliance
- Develop fundamental brand knowledge to convey Cartier heritage and values
- Understand and comply with security and operational procedures
- Remain current on all industry news, local/global competition, and connection to community
- Strive for operational excellence related to the boutique environment and upholding standards
- Share and collaborate best practices with the boutique team
Teamwork
- Uphold the Cartier standards with the ability to project an approachable and professional image
- Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire
Qualifications
- Associate's or Bachelor's degree preferred
- Previous experience in luxury retail, service, or hospitality industry is a plus
- Excellent computer skills and use of technology
- MS Office experience required; SAP knowledge preferred
- Additional language skills are a plus