Assistant Store Director of Customer Experience

1 month ago

Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time
About This Role

Saks OFF 5TH is seeking a highly skilled and experienced Assistant Store Director to join our team. As a key member of our store leadership, you will be responsible for driving sales and customer experience through effective execution of front of house priorities.

Key Responsibilities
  • Ensure cashiering team is scheduled to maximize coverage and operate with a sense of urgency in managing the customer line
  • Lead the line leader in greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed
  • Follow all directives and corporate guidelines set forth, including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations
  • Teach, coach, and train associates to follow the fast to floor return processes to ensure merchandise is available to sell
  • Drive loyalty enrollments, SaksFirst acquisition, and connected service behaviors to ensure a seamless customer experience
  • Act as the primary Connected Service Coach to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods
  • Leverage and train walkie talkie expectations for flex of coverage to support customer need
  • Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment
Requirements
  • College Associate diploma, Bachelor's degree preferred
  • 3+ years of management experience with comparable volume and/or proven track record of success managing a selling workforce and achieving results
  • Proficiency in utilizing available technology, including Microsoft Office (Outlook, Excel, Word, and PowerPoint)
  • Proven sales track record and results-driven approach
  • Proven time management skills and comfortable managing multiple projects with shifting priorities
  • Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships
  • Thorough knowledge of the fashion industry and a passion for sharing your expertise
  • Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer's eyes
  • Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers
  • Flexibility to work evenings, weekends, and public holidays
About Saks OFF 5TH

Saks OFF 5TH is the premier luxury off-price destination, offering the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access, and seamless connection between ecommerce and stores.

We believe that our differences make us stronger and guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.

Together, we celebrate, advocate for, and learn from our colleagues, customers, and communities to create the best environment to shop and work for all.

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