Assistant Director of Customer Experience

2 months ago

Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time
About This Role

Saks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.

Key Responsibilities
  • Support the Store Director in executing front-of-house priorities, ensuring a seamless customer experience.
  • Maintain selling floor service and merchandising standards to drive sales and customer satisfaction.
  • Coach and develop direct reports to achieve key performance indicators and embody the Saks OFF 5TH brand.
  • Ensure cashiering teams are scheduled to maximize coverage and operate with a sense of urgency.
  • Drive loyalty enrollments, SaksFirst acquisition, and connected service behaviors to enhance the customer experience.
Requirements
  • College associate diploma or bachelor's degree preferred.
  • 3+ years of management experience with comparable volume and/or a proven track record of success managing a selling workforce.
  • Proficiency in utilizing available technology, including Microsoft Office.
  • Proven sales track record and results-driven approach.
  • Excellent time management skills and ability to manage multiple projects with shifting priorities.
  • Demonstrated ability to deliver high standards of customer service and build exceptional customer relationships.
About Saks OFF 5TH

We're a dynamic and innovative team that values empowerment, customer-centricity, and career advancement opportunities. Our benefits package includes medical, dental, and vision coverage, as well as an amazing employee discount and other perks. We celebrate diversity and promote an inclusive environment free from harassment, discrimination, and bullying.

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