Assistant Director

3 weeks ago

Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time

About This Role:

The Assistant Store Director of Customer Experience will support the Store Director in executing front-of-house priorities within the store. This includes maintaining selling floor service and merchandising standards to drive sales and customer experience. The Assistant Store Director will coach direct reports to ensure all selling floor associates meet key performance indicators and are strong brand ambassadors.

Key Responsibilities:

  1. Ensure cashiering team is scheduled to maximize coverage and operate with a sense of urgency in managing the customer line.
  2. Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed.
  3. Follow all directives and corporate guidelines set forth, including ensuring the area is neat, clean, set to standard with the necessary supplies, and that all merchandise movement meets fast-to-floor expectations.
  4. Teach, coach, and train associates to follow the fast-to-floor return processes to ensure merchandise is available to sell.
  5. Drive loyalty enrollments, SaksFirst acquisition, and connected service behaviors to ensure a seamless customer experience.
  6. Act as the primary Connected Service Coach to drive customer experience and reinforce Connected Service behaviors during designated peak traffic periods.
  7. Leverage and train walkie-talkie expectations for flex of coverage to support customer need.
  8. Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment.

Requirements:

  1. Establish positive interpersonal relationships and actively collaborate and contribute to a positive team dynamic.
  2. Inspirational leader through both action and collaboration who acts as a coach and role model to bring out the best in their teams.
  3. Can easily adapt to changes and can be relied upon to consistently deliver exceptional results.
  4. Consistently generate and share original ideas, tackling both simple and complex problems.

About You:

  1. College Associate diploma, Bachelor's degree preferred.
  2. 3+ years of management experience with comparable volume and/or proven track record of success managing a selling workforce and achieving results.
  3. Proficiency in utilizing available technology, including Microsoft Office (Outlook, Excel, Word, and PowerPoint).
  4. Proven sales track record and results-driven approach.
  5. Proven time management skills and comfortable managing multiple projects with shifting priorities.
  6. Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships.
  7. Thorough knowledge of the fashion industry and a passion for sharing your expertise.
  8. Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer's eyes.
  9. Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers.
  10. Flexibility to work evenings, weekends, and public holidays.

About Saks OFF 5TH:

  1. Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win.
  2. Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers.
  3. A culture that promotes a flexible work environment.
  4. Benefits package for all eligible full-time employees (including medical, dental, and vision).
  5. An amazing employee discount and other exciting perks.

  • Assistant Director of Customer Experience

    2 months ago

    Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time

    About This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...

  • Assistant Director of Customer Experience

    2 months ago

    Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time

    About This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...

  • Assistant Director of Customer Experience

    2 months ago

    Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time

    About This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...

  • Assistant Director of Customer Experience

    2 months ago

    Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time

    About This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...

  • Assistant Director of Customer Experience

    2 months ago

    Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time

    About This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...

  • Assistant Director of Customer Experience

    2 months ago

    Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time

    About This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...

  • Assistant Director of Customer Experience

    2 months ago

    Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time

    About This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...

  • Assistant Director of Customer Experience

    2 months ago

    Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time

    About This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...

  • Assistant Director of Customer Experience

    2 months ago

    Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time

    About This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...

  • Assistant Director of Customer Experience

    2 months ago

    Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time

    About This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...

  • Assistant Director of Customer Experience

    2 months ago

    Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time

    About This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...

  • Assistant Director of Customer Experience

    2 months ago

    Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time

    About This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...

  • Assistant Director of Customer Experience

    2 months ago

    Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time

    About This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...

  • Assistant Director of Customer Experience

    2 months ago

    Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time

    About This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...

  • Assistant Director of Customer Experience

    2 months ago

    Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time

    About This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...

  • Assistant Director of Customer Experience

    2 months ago

    Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time

    About This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...

  • Assistant Director of Customer Experience

    2 months ago

    Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time

    About This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...

  • Assistant Director of Customer Experience

    2 months ago

    Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time

    About This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...

  • Assistant Director of Customer Experience

    1 month ago

    Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time

    About This RoleSaks OFF 5TH is the premier luxury off-price destination, offering the best names in fashion at an incredible value. As the Assistant Store Director of Customer Experience, you will play a critical role in driving sales and customer experience in our stores.Key ResponsibilitiesEnsure cashiering team is scheduled to maximize coverage and...

  • Assistant Director of Customer Experience

    1 month ago

    Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time

    About This RoleSaks OFF 5TH is the premier luxury off-price destination, offering the best names in fashion at an incredible value. As the Assistant Store Director of Customer Experience, you will play a critical role in driving sales and customer experience in our stores.Key ResponsibilitiesEnsure cashiering team is scheduled to maximize coverage and...