Assistant Director of Customer Experience
9 hours ago
Saks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.
Key Responsibilities- Support the Store Director in executing front-of-house priorities, ensuring a seamless customer experience.
- Lead the cashiering team to maximize coverage and operate with a sense of urgency in managing the customer line.
- Coach and train associates to follow fast-to-floor return processes, ensuring merchandise is available to sell.
- Drive loyalty enrollments, SaksFirst acquisition, and connected service behaviors to enhance the customer experience.
- Act as the primary Connected Service Coach, reinforcing behaviors during peak traffic periods.
- College associate diploma or bachelor's degree preferred.
- 3+ years of management experience with comparable volume and/or a proven track record of success managing a selling workforce.
- Proficiency in utilizing available technology, including Microsoft Office.
- Proven sales track record and results-driven approach.
- Excellent time management skills and ability to manage multiple projects with shifting priorities.
- Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships.
We're a dynamic and innovative team that values customer-centricity and empowerment. As a member of our team, you'll have opportunities for career advancement, flexible work arrangements, and a comprehensive benefits package. Join us in creating an inclusive environment where everyone feels valued and respected.
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Assistant Director of Customer Experience
5 hours ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Director of Customer Experience
5 hours ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Director of Customer Experience
8 hours ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Director of Customer Experience
9 hours ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Director of Customer Experience
11 hours ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Director of Customer Experience
8 hours ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Director of Customer Experience
6 hours ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Director of Customer Experience
10 hours ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Store Director
5 hours ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This OpportunitySaks OFF 5TH is seeking a highly skilled Assistant Store Director to join our team. As a key member of our store leadership, you will be responsible for driving sales and customer experience in our store.Key ResponsibilitiesLead the cashiering team to maximize coverage and ensure a seamless customer experience.Coach and train associates...
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Assistant Store Director
8 hours ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This OpportunitySaks OFF 5TH is seeking a highly skilled Assistant Store Director to join our team. As a key member of our store leadership, you will be responsible for driving sales and customer experience in our store.Key ResponsibilitiesLead the cashiering team to maximize coverage and ensure a seamless customer experience.Coach and train associates...
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Assistant Store Director
1 week ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is seeking a highly skilled and experienced Assistant Store Director to join our team. As a key member of our store leadership, you will be responsible for driving sales and customer experience through effective management of the front-of-house operations.Key ResponsibilitiesCustomer Service and Sales: Ensure that our customers...
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Assistant Store Director
1 week ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is seeking a highly skilled and experienced Assistant Store Director to join our team. As a key member of our store leadership, you will be responsible for driving sales and customer experience through effective management of the front-of-house operations.Key ResponsibilitiesCustomer Service and Sales: Ensure that our customers...
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Customer Service Representative
3 days ago
Vaughan, Ontario, Canada CAD Customer Service Full timeJob SummaryThe Customer Care Representative, Bilingual, serves as the primary point of contact for customers, providing exceptional service and support in a fast-paced environment. This role is responsible for managing customer inquiries, resolving issues, and ensuring timely order fulfillment.Key ResponsibilitiesProvide first-class customer service,...
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Customer Service Representative
3 days ago
Vaughan, Ontario, Canada CAD Customer Service Full timeJob SummaryThe Customer Care Representative, Bilingual, serves as the primary point of contact for customers, providing exceptional service and support in a fast-paced environment. This role is responsible for managing customer inquiries, resolving issues, and ensuring timely order fulfillment.Key ResponsibilitiesProvide first-class customer service,...
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Customer Experience Director
3 days ago
Vaughan, Ontario, Canada Tapestry Full timeCustomer Experience LeaderAt Tapestry, we're committed to delivering exceptional customer experiences across our global portfolio of brands. As a Customer Experience Leader, you'll play a critical role in driving business growth and customer loyalty in our retail stores.Key Responsibilities:Partner with Store Managers to develop business-driving initiatives...
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Customer Experience Director
3 days ago
Vaughan, Ontario, Canada Tapestry Full timeCustomer Experience LeaderAt Tapestry, we're committed to delivering exceptional customer experiences across our global portfolio of brands. As a Customer Experience Leader, you'll play a critical role in driving business growth and customer loyalty in our retail stores.Key Responsibilities:Partner with Store Managers to develop business-driving initiatives...
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Customer Experience Director
1 week ago
Vaughan, Ontario, Canada Tapestry Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Leader at Kate Spade, a global lifestyle brand and part of the Tapestry portfolio. As a key member of our retail team, you will be responsible for driving business growth and delivering exceptional customer experiences in our stores.Key...
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Customer Experience Director
1 week ago
Vaughan, Ontario, Canada Tapestry Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Leader at Kate Spade, a global lifestyle brand and part of the Tapestry portfolio. As a key member of our retail team, you will be responsible for driving business growth and delivering exceptional customer experiences in our stores.Key...
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Customer Experience Director
1 week ago
Vaughan, Ontario, Canada Tapestry Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Leader at Kate Spade, a global lifestyle brand and part of the Tapestry portfolio. As a key member of our retail team, you will be responsible for driving business growth and delivering exceptional customer experiences in our stores.Key...
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Customer Experience Director
6 days ago
Vaughan, Ontario, Canada Tapestry Full timeAbout TapestryTapestry is a global house of brands that is committed to being innovative and wholly inclusive. Our portfolio includes Kate Spade New York, a luxury lifestyle brand that designs extraordinary things for the everyday.Job SummaryWe are seeking a highly skilled and experienced individual to join our team as a Customer Experience Leader. This is a...