Assistant Store Director of Customer Experience
3 weeks ago
We are seeking a highly motivated and experienced Assistant Store Director of Customer Experience to join our team at Saks OFF 5TH. As a key member of our store leadership team, you will be responsible for driving sales and customer experience through effective management of the selling floor and customer service teams.
Key Responsibilities- Ensure that the cashiering team is scheduled to maximize coverage and operate with a sense of urgency in managing the customer line.
- Ensure that the line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager backup as needed.
- Follow all directives and corporate guidelines set forth, including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations.
- Teach, coach, and train associates to follow the fast to floor return processes to ensure merchandise is available to sell.
- Drive loyalty enrollments, SaksFirst acquisition, and connected service behaviors to ensure a seamless customer experience.
- Act as the primary Connected Service Coach to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods.
- Leverage and train walkie talkie expectations for flex of coverage to support customer need.
- Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment.
- Establish positive interpersonal relationships and actively collaborate and contribute to a positive team dynamic.
- Inspirational leader through both action and collaboration who acts as a coach and role model to bring out the best in their teams.
- Can easily adapt to changes and can be relied upon to consistently deliver exceptional results.
- Consistently generate and share original ideas, tackling both simple and complex problems.
Saks OFF 5TH is the premier luxury off-price destination, providing the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access, and seamless connection between ecommerce and stores. We offer a culture that promotes a flexible work environment, benefits package for all eligible full-time employees, and an amazing employee discount and other exciting perks.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying. Together, we celebrate, advocate for, and learn from our colleagues, customers, and communities to create the best environment to shop and work for all.
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Assistant Store Director
1 month ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is seeking a highly skilled Assistant Store Director to join our team. As a key member of our store leadership, you will be responsible for driving sales and customer experience through effective management of the front of house operations.Key ResponsibilitiesLead the cashiering team to maximize coverage and ensure seamless...
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Assistant Store Director
1 month ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is seeking a highly skilled Assistant Store Director to join our team. As a key member of our store leadership, you will be responsible for driving sales and customer experience through effective management of the front of house operations.Key ResponsibilitiesLead the cashiering team to maximize coverage and ensure seamless...
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Assistant Store Director
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This OpportunitySaks OFF 5TH is seeking a highly skilled Assistant Store Director to join our team. As a key member of our store leadership, you will be responsible for driving sales and customer experience in our store.Key ResponsibilitiesLead the cashiering team to maximize coverage and ensure a seamless customer experience.Coach and train associates...
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Assistant Store Director
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This OpportunitySaks OFF 5TH is seeking a highly skilled Assistant Store Director to join our team. As a key member of our store leadership, you will be responsible for driving sales and customer experience in our store.Key ResponsibilitiesLead the cashiering team to maximize coverage and ensure a seamless customer experience.Coach and train associates...
-
Assistant Store Director
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is seeking a highly skilled and experienced Assistant Store Director to join our team. As a key member of our store leadership, you will be responsible for driving sales and customer experience through effective management of the front-of-house operations.Key ResponsibilitiesCustomer Service and Sales: Ensure that our customers...
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Assistant Store Director
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is seeking a highly skilled and experienced Assistant Store Director to join our team. As a key member of our store leadership, you will be responsible for driving sales and customer experience through effective management of the front-of-house operations.Key ResponsibilitiesCustomer Service and Sales: Ensure that our customers...
-
Assistant Director of Customer Experience
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Director of Customer Experience
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
-
Assistant Director of Customer Experience
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
-
Assistant Director of Customer Experience
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
-
Assistant Director of Customer Experience
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
-
Assistant Director of Customer Experience
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
-
Assistant Director of Customer Experience
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
-
Assistant Director of Customer Experience
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
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Assistant Director
3 weeks ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This Role:The Assistant Store Director of Customer Experience will support the Store Director in executing front-of-house priorities within the store. This includes maintaining selling floor service and merchandising standards to drive sales and customer experience. The Assistant Store Director will coach direct reports to ensure all selling floor...
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Assistant Director of Customer Experience
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
-
Assistant Director of Customer Experience
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
-
Assistant Director of Customer Experience
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
-
Assistant Director of Customer Experience
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
-
Assistant Director of Customer Experience
2 months ago
Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full timeAbout This RoleSaks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.Key ResponsibilitiesSupport the Store Director in executing front-of-house priorities, ensuring a...
