Assistant Director of Customer Experience

2 months ago

Vaughan, Ontario, Canada Saks Fifth Avenue OFF 5TH Full time
About This Role

Saks OFF 5TH is a leading luxury off-price destination, with over 100 stores in the U.S. and Canada, and a strong online presence. We're seeking an experienced professional to join our team as an Assistant Store Director of Customer Experience.

Key Responsibilities
  • Support the Store Director in executing front-of-house priorities, ensuring a seamless customer experience.
  • Lead the cashiering team to maximize coverage and operate with a sense of urgency in managing customer lines.
  • Coach and train associates to follow fast-to-floor return processes, ensuring merchandise is available to sell.
  • Drive loyalty enrollments, SaksFirst acquisition, and connected service behaviors to enhance customer experience.
  • Act as the primary Connected Service Coach, reinforcing behaviors during peak traffic periods.
Requirements
  • College associate diploma or bachelor's degree preferred.
  • 3+ years of management experience with comparable volume and/or a proven track record of success managing a selling workforce.
  • Proficiency in utilizing available technology, including Microsoft Office.
  • Proven sales track record and results-driven approach.
  • Ability to adapt to changes and deliver exceptional results.
What We Offer

As a valued member of our team, you'll enjoy a competitive salary, benefits package, and opportunities for career advancement. You'll also be part of a dynamic, innovative team that's passionate about delivering exceptional customer experiences.

We're an equal opportunities employer, committed to creating an inclusive environment where everyone can thrive. If you're a motivated, customer-focused professional looking for a new challenge, we encourage you to apply.

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