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Experienced Funeral Operations Manager
3 months ago
Why Join Park Lawn Corporation?
Our Commitment
- Our team members are committed to upholding our core values, showing respect for families, the profession, and individuals.
- Collaborate with industry-leading professionals in the funeral and cemetery sector.
Employee Benefits
- Access to financial assistance programs to support education and professional development in relevant fields.
- A range of vacation, personal, and sick days tailored to your role, emphasizing the importance of well-being.
- Discounts on services and products to assist our team members during their times of need.
Our Culture
- We prioritize honesty, integrity, ethical conduct, and personal growth.
- We are deeply rooted in our communities, providing a personal touch to every family we serve.
- We value the significance of funeral and cemetery services, leveraging our extensive experience to deliver exceptional experiences for families.
Key Responsibilities
- Engage with client families or legal representatives to design services that meet their memorialization expectations.
- Present all available merchandising and service options to client families.
- Gather necessary information to complete essential documents such as obituaries, death certificates, and burial permits.
- Coordinate service arrangements with clergy, organizations, and others involved in the funeral service.
- Utilize systems for recording merchandise selections, entering contracts, and completing required forms.
- Plan, schedule, and oversee visitations and services.
- Supervise team members involved in services, ensuring professionalism and clarity of roles.
- Prepare the deceased, including dressing and casketing.
- Set up visitation areas according to client family preferences, including lighting and floral arrangements.
- Guide families and attendees during the funeral service.
- Manage transportation for client families to ensure timely arrivals and departures.
- Arrange for the shipment of remains as necessary.
- Mentor and oversee Apprentice Funeral Directors in service execution and documentation.
- Perform additional duties as assigned.
Required Skills and Qualifications
- Active Funeral Director's license in good standing.
- Valid driver's license with a clean driving record.
- Exceptional communication skills, both verbal and written.
- Strong organizational abilities and attention to detail.
- Proficiency in MS Office (Word, Excel, Outlook) and funeral software.
- Background check required for successful candidates.
Additional Qualifications
- Fluency in English; bilingual skills are advantageous.
- High level of computer proficiency.
- Ability to effectively present information to families and colleagues.
- Willingness to engage in community-based organizations to enhance market presence.
- Empathy towards grieving families, demonstrating patience and tact.
- Positive attitude and ability to maintain a supportive work environment.
- Strong listening skills to understand client family needs.
- Attention to detail and teamwork capabilities.
- Professional demeanor when addressing concerns or dissatisfaction.
- Ability to work independently with minimal supervision.
Supervisory Duties
This role may involve supervising Funeral Directors in training.
Physical Requirements and Work Environment
The physical demands outlined here represent those that must be met by an employee to successfully perform the essential functions of this position.
- Duties are typically performed in an indoor office environment, with some tasks conducted outdoors.
- Outdoor responsibilities may involve exposure to various weather conditions and environmental factors.
- Equipment used includes computers, multi-line phone systems, and casket handling devices.
- Employees must possess sufficient strength and dexterity and adhere to safety protocols, including the use of personal protective equipment.
- Regular lifting of up to 75 pounds is required, with occasional lifting of up to 100 pounds.
- Duties may necessitate working during non-standard hours.
- Routine exposure to chemicals and bloodborne pathogens is expected.
- Employees must maintain a valid driving record and be insurable under company vehicle insurance.
- Occasional travel may be required.
Other Responsibilities
This job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee. Responsibilities may change at any time with or without notice.
