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Technical Support Specialist

2 months ago

Bolton, Canada Fleetex Transport Ltd. Full time
Job Title: Technical Support Specialist

Fleetex Transport Ltd. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities:
  • Respond to user inquiries and provide solutions to technical issues
  • Consult technical manuals and other documents to research and implement solutions
  • Provide training and advice to users in response to identified difficulties
  • Collect and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to users in response to identified difficulties
Requirements:
  • 1-2 years of experience in a technical support role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet tight deadlines
  • Strong problem-solving skills and attention to detail
  • Ability to work independently and as part of a team
Working Conditions:
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Combination of sitting, standing, and walking
Personal Suitability:
  • Accurate
  • Efficient interpersonal skills
  • Excellent oral and written communication
  • Initiative
  • Judgement
  • Organized
Language:
  • English
Work Schedule:
  • 40 hours per week