Client Experience Specialist

4 weeks ago

Sudbury, Ontario, Canada Scotiabank Full time

Requisition ID: 204883

Become a vital part of a purpose-driven and high-achieving team that values inclusivity and performance.

About The Position

As a Customer Experience Associate, you embody the essence and spirit of our branches. At Scotiabank, our customers are our priority, and we strive to assist them in reaching their financial aspirations.

Our Customer Experience Associates are focused on people and engage with customers in a relatable manner. As a key member of the Canadian Banking Branch Network, your mission is to deliver outstanding service throughout the customer’s journey by:

  1. Proactively identifying customer needs and listening attentively to their inquiries.
  2. Handling daily transactions efficiently.
  3. Fostering meaningful, long-term relationships.
  4. Contributing to the branch's objectives by recognizing and addressing straightforward sales opportunities.
  5. Acting as a technology advocate, introducing clients to our mobile banking tools and assisting them in managing their banking requirements effectively.
Is this position suitable for you? In this role, you will:
  1. Establish strong customer connections and provide exceptional service.
  2. Identify and address customer needs.
  3. Simplify complex concepts for better understanding.
  4. Excel in a performance-driven environment while positively contributing to a collaborative team.
  5. Exhibit a strong desire to learn and a commitment to success.
Qualifications
Do you possess the skills necessary to thrive in this role? – We would be excited to collaborate with you if you:
  1. Have demonstrated customer service expertise through previous employment or community involvement.
  2. Are prepared to assist in a professional, friendly, and efficient manner.
  3. Can work a flexible schedule.
  4. Feel comfortable in straightforward sales situations.
  5. Possess strong technical abilities and can promote digital and self-service banking options to our clients.
What can you expect?
  1. The chance to be part of a forward-thinking organization with a collaborative team of innovative professionals.
  2. A fulfilling career path with diverse opportunities for professional growth.
  3. Internal training programs to support your career advancement and skill enhancement.
  4. An organization dedicated to making a positive impact in our communities – for you and our clients.
  5. Recognition and rewards for high performance, supported by leadership through meaningful development discussions that facilitate quicker advancement and internal training for your growth.
  6. A competitive salary and benefits package.

Scotiabank is a leading financial institution in the Americas. Guided by our mission: "for every future", we assist our customers, their families, and their communities in achieving success through a comprehensive range of advice, products, and services, including personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets.

At Scotiabank, we appreciate the unique skills and experiences each individual contributes to the Bank and are committed to fostering an inclusive and accessible environment for all. If you require accommodation during the recruitment and selection process, please inform our Recruitment team. Candidates must apply directly online to be considered for this role. We appreciate all applicants for their interest in a career at Scotiabank; however, only those selected for an interview will be contacted.

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