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Client Relationship Specialist

2 months ago

Sudbury, Ontario, Canada Royal Bank of Canada> Full time

Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Business Development Manager. As a key member of our organization, you will be responsible for providing business and financial advice to our clients, managing a portfolio of high-value clients, and developing new business opportunities for the Royal Bank of Canada.

Key Responsibilities

  • Client Acquisition and Management
    • Acquire, grow, and deepen client relationships through delivery of value-added, tailored financial advice to meet their needs
    • Proactively contact clients, gather insights through client discovery, understand their needs and changing circumstances, and ongoing satisfaction with all of RBC
  • Business Development
    • Plan and prioritize client and market activities, find opportunities, and make introductions to RBC partners to fulfill clients' business and personal financial needs
    • Manage risk and exercise due diligence in all banking procedures and develop appropriate action plans in response to concerns/risks
  • Client Advocacy
    • Champion digital enablement and be an advocate of RBC mobile and online applications, enable our clients to engage with RBC through the channel of choice
    • Be on your client's path, visit your clients on-site to gain a thorough understanding of their business objectives and operations, as permitted

Requirements

  • Must-have
    • Business development and client acquisition and prospecting skills, including building and leveraging valuable Centres of Influence within the local business community
    • Proven track record in exceptional client relationship management
    • Excellent communication, time management, and organizational skills
  • Nice-to-have
    • Credit skills and knowledge, including an understanding of risk assessments, financial analyses, credit structuring/solutions, and deal presentations
    • Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
    • Good knowledge of a broad array of business and personal financial products and services

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving success.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Opportunity to collaborate with other business segments within the bank
  • Competitive compensation
  • Opportunity to build close relationships, do challenging work, and work towards personal and professional growth
  • Flexible work/life balance
  • Ability to make a difference and have a lasting impact on your clients' business and personal life

Job Skills

Adaptability, Business Development, Client Centricity, Communication, Critical Thinking, Curiosity, Financial Acumen, Practice Management