Lead Customer Experience Specialist
4 weeks ago
Requisition ID: 204879
At Scotiabank, we are dedicated to fostering a results-oriented environment that thrives on inclusivity and high performance.
Role OverviewThe Senior Customer Experience Associate serves as the vital link between our clients and the bank, embodying our commitment to customer satisfaction. We prioritize our clients' financial aspirations and seek a motivated individual who values impactful interactions and supports others in their banking journey.
Key Responsibilities:
- Act as a lobby leader, ensuring clients receive appropriate assistance and guidance.
- Contribute to branch performance by identifying and addressing straightforward sales opportunities, such as account openings and processing GICs.
- Serve as a technology ambassador, educating clients on our mobile banking solutions and helping them navigate their banking needs effectively.
Is this position suitable for you? In this role, you will:
- Foster strong relationships with clients and deliver outstanding service.
- Identify and address client needs effectively.
- Communicate complex concepts in an understandable manner.
- Excel in a performance-driven environment while positively contributing to a collaborative team.
- Exhibit a strong desire to learn and a commitment to achieving success.
Do you possess the skills necessary for success in this role? We would like to connect with you if you:
- Are committed to providing professional, friendly, and efficient service.
- Can work a flexible schedule.
- Have experience in simple sales, proactive marketing, and offering financial guidance.
- Possess strong technical skills, promoting and demonstrating digital banking options.
- Have a background in banking, which is a significant advantage.
What can you expect from us?
- The chance to be part of a forward-thinking organization surrounded by a team of innovative professionals.
- A fulfilling career path with various opportunities for professional growth.
- A commitment to making a positive impact in our communities for both you and our clients.
- Recognition and rewards for high performance, supported by leadership through meaningful development discussions.
- A competitive salary and benefits package.
Scotiabank is a leading financial institution in the Americas, dedicated to helping our clients, their families, and communities achieve success through a comprehensive range of services, including personal and commercial banking, wealth management, and investment banking.
We value the unique skills and experiences each individual brings to our organization and are committed to creating an inclusive and accessible environment for all. If you require accommodation during the recruitment process, please inform our Recruitment team. Candidates must apply directly online to be considered for this role. We appreciate all applicants for their interest in a career at Scotiabank; however, only those selected for an interview will be contacted.
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