Client Service Manager
6 hours ago
Brown and Caldwell is seeking an experienced Client Service Manager to join our team in Vancouver, British Columbia. As a key member of our leadership team, you will play a crucial role in driving business growth and delivering exceptional client service.
Key Responsibilities- Develop and maintain high-value client relationships, representing Brown and Caldwell with key clients and partners.
- Lead client service teams to understand and deliver on client needs and expectations.
- Create client engagement strategies and pursuit plans, driving key opportunity proposal strategy, positioning, teaming, messaging, and interview development.
- Collaborate with business leaders to develop, communicate, and deliver client-focused business plans that support overall company objectives.
- Serve as project manager or senior technical resource for key clients, managing multi-disciplinary resources to deliver projects on schedule and budget, and according to client critical success factors.
- Manage projects and risks to Brown and Caldwell's standards, utilizing our tools and templates for project delivery.
- Ensure quality client services, clarity on work products, and delivery of high-quality services within budget and schedule constraints.
- Work closely with the Project Delivery team to drive 'on plan' project delivery for the Business.
- Utilize internal systems for communication, tracking, and collaboration on projects and opportunities.
- Support the development of staff members, particularly in exceptional client service delivery, strategic planning, and effective communication.
- Supervise and mentor junior staff members.
- Meet identified performance metrics, including annual sales goals, project budgets, and schedules.
- Leverage resources, experience, and skills of the firm to support client goals.
- Participate in professional societies, creating connections for BC and technical professionals in support of client goals.
- Degree in a related engineering field (Civil, Environmental, etc.) required; degree in a related engineering field with a focus on wastewater and water services preferred.
- Professional Engineer registration in British Columbia.
- Proven ability to recruit top talent.
- Work experience and knowledge of the Vancouver region's stormwater, water, and wastewater infrastructure.
- A minimum of 15 years' experience in consulting and engineering services in the environmental sector, with progressive responsibilities including business development and project delivery, especially for water and wastewater municipal clients.
- Demonstrated ability to communicate effectively with clients, lead strong project teams meeting project requirements, and provide strong business growth results in management roles.
- Proven track record of successfully managing projects and delivering on time and on budget while meeting or exceeding client expectations.
- Proven understanding of environmental and regulatory drivers for clients and projects.
- Knowledge of business and management principles involved in strategic planning, resources allocation, leadership techniques, and coordination of people and resources.
- Proven ability to supervise and mentor younger staff as they grow.
- Proven technical skills with the ability to articulate ideas and concepts both visually and contextually.
- Ability to motivate others and lead teams to implement plans for projects and client pursuits.
- Valid driver's license and good driving record required.
Brown and Caldwell provides a comprehensive benefits package that promotes employee health, performance, and success, including medical, dental, vision, long-term disability, life insurance, an employee assistance program, paid time off, and parental leave, paid holidays, performance-based bonus eligibility, employee referral bonuses, and tuition reimbursement.
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