Client Services Director
2 months ago
We are seeking a seasoned and motivated Client Services Manager to oversee the day-to-day operations of our Pacific Region. This role is an exciting opportunity to lead a highly skilled, professional Security team.
Key Responsibilities- Client Relationship Management: Understand your clients and lead from the front by being actively involved in all aspects of client relationship management to become their trusted security and safety solutions resource.
- Business Development: Manage a book of business for strategic accounts, delivering first class service delivery and contract compliance. The ability to spend significant time on site is expected.
- Security Solutions: Recommend/implement security solutions, coverage, and risk-reducing strategies.
- Contract Compliance: Ensure all contract and legislative requirements are being met.
- New Business Start-ups: New Business start-ups and transition plan implementation
- Incident Response: Incident Response and Incident Command
- KPI Implementation: KPI Implementation and Reporting
- Negotiation: Negotiate increases and renewals with existing client base.
- Shift Coverage: Ensure all shifts are covered by a trained, qualified security professional.
- Leadership Experience: Demonstrated success in building and leading teams.
- Security Operations Experience: 3+ years of security operations experience
- Client Relations Experience: 3+ years of client relations experience
- Problem Solving: Proven track record of excellence in client relationship management, problem solving and business development.
- Operational Experience: Experience in an operational setting involving the management and supervision of many staff members.
- Communication Skills: Strong communicators with assertive interpersonal skills and team player are critical to success.
- Judgment and Decision Making: Sound judgment and decision-making skills, with a 'hands on', problem solving approach, able to remain calm under pressure and take control of incidents.
- Administrative Skills: Experience of writing policy, standing order procedures, drafting reports, preparing business cases, and compiling and adjusting duty rosters to meet shortfalls in staffing levels.
- Technical Skills: MS Office proficiency; Self-motivated; demonstrated ability to produce results while working independently; proven strong analytical and organizational skills; proven customer service skills required; sales and management training an asset; valid Class 5 BC Driver's License; access to or possession of vehicle for attending to all client sites.
- Financial Acumen: Understands financial and cost drivers in the security industry.
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Director of Client Services
1 month ago
Burnaby, British Columbia, Canada T-Net British Columbia Full time $149,823 - $215,370Job Title: Director of Client ServicesBCIT is seeking a highly experienced IT leader to join our team as the Director of Client Services. This role is responsible for providing strategic leadership in delivering customer-focused IT services to BCIT's faculty, staff, and students.Key Responsibilities:Develop and implement strategies, plans, and policies to...
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Director of Client Services
1 month ago
Burnaby, British Columbia, Canada T-Net British Columbia Full time $149,823 - $215,370Job Title: Director of Client ServicesBCIT is seeking a highly experienced IT leader to join our team as the Director of Client Services. This role is responsible for providing strategic leadership in delivering customer-focused IT services to BCIT's faculty, staff, and students.Key Responsibilities:Develop and implement strategies, plans, and policies to...
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Director of Client Services
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Director of Client Services
2 months ago
Burnaby, British Columbia, Canada T-Net British Columbia Full time $149,823 - $215,370About the RoleThe Director of Client Services is a key leadership position at T-Net British Columbia, responsible for delivering customer-focused IT services to our faculty, staff, and students. This role involves developing and implementing strategies, plans, and policies that ensure consistent and efficient IT service delivery across the institution.Key...
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Burnaby, British Columbia, Canada T-Net British Columbia Full timeJob Title: Director, Client ServicesAbout the Role:The Director, Client Services will provide strategic leadership in delivering customer-focused IT services to BCIT's faculty, staff, and students. This role involves developing and implementing strategies, plans, and policies that ensure consistent and efficient IT service delivery across the institution.Key...
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Burnaby, British Columbia, Canada T-Net British Columbia Full timeDirector of Client ServicesAt T-Net British Columbia, we are seeking an experienced IT leader to join our team as the Director of Client Services. This key role will be responsible for delivering customer-focused IT services to our faculty, staff, and students.Key Responsibilities:Develop and implement strategies, plans, and policies to ensure consistent and...
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Burnaby, British Columbia, Canada T-Net British Columbia Full timeJob Title: Director of Client ServicesAt T-Net British Columbia, we are seeking an experienced IT leader to join our team as a Director of Client Services. This role is responsible for providing strategic leadership in delivering customer-focused IT services to our faculty, staff, and students.Key Responsibilities:Develop and implement strategies, plans, and...
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Director of IT Services
1 month ago
Burnaby, British Columbia, Canada T-Net British Columbia Full timeDirector of Client ServicesAt T-Net British Columbia, we are seeking an experienced IT leader to join our team as the Director of Client Services. This key role will be responsible for delivering customer-focused IT services to our faculty, staff, and students.Key Responsibilities:Develop and implement strategies, plans, and policies to ensure consistent and...
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Director of IT Services
4 weeks ago
Burnaby, British Columbia, Canada T-Net British Columbia Full timeJob Title: Director of Client ServicesAt T-Net British Columbia, we are seeking an experienced IT leader to join our team as a Director of Client Services. This role is responsible for providing strategic leadership in delivering customer-focused IT services to our faculty, staff, and students.Key Responsibilities:Develop and implement strategies, plans, and...
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Director of IT Services
1 month ago
Burnaby, British Columbia, Canada T-Net British Columbia Full time $149,823 - $215,370Job Title: Director of Client ServicesBCIT is seeking an experienced IT leader to join our team as the Director of Client Services. This role is responsible for providing strategic leadership in delivering customer-focused IT services to our faculty, staff, and students.Key Responsibilities:Develop and implement strategies, plans, and policies to ensure...
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Director of IT Services
1 month ago
Burnaby, British Columbia, Canada T-Net British Columbia Full time $149,823 - $215,370Job Title: Director, Client ServicesBCIT is seeking an experienced IT leader to join our team as the Director, Client Services. This role is responsible for providing strategic leadership in delivering customer-focused IT services to our faculty, staff, and students.Key Responsibilities:Develop and implement strategies, plans, and policies to ensure...
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Director of IT Services
1 month ago
Burnaby, British Columbia, Canada T-Net British Columbia Full time $149,823 - $215,370Job Title: Director, Client ServicesBCIT is seeking an experienced IT leader to join our team as the Director, Client Services. This role is responsible for providing strategic leadership in delivering customer-focused IT services to our faculty, staff, and students.Key Responsibilities:Develop and implement strategies, plans, and policies to ensure...
