Client Services Director
2 weeks ago
We are seeking a seasoned and motivated Client Services Manager to oversee the day-to-day operations of our Pacific Region. This role is an exciting opportunity to lead a highly skilled, professional Security team.
Key Responsibilities- Client Relationship Management: Understand your clients and lead from the front by being actively involved in all aspects of client relationship management to become their trusted security and safety solutions resource.
- Business Development: Manage a book of business for strategic accounts, delivering first class service delivery and contract compliance. The ability to spend significant time on site is expected.
- Security Solutions: Recommend/implement security solutions, coverage, and risk-reducing strategies.
- Contract Compliance: Ensure all contract and legislative requirements are being met.
- New Business Start-ups: New Business start-ups and transition plan implementation
- Incident Response: Incident Response and Incident Command
- KPI Implementation: KPI Implementation and Reporting
- Negotiation: Negotiate increases and renewals with existing client base.
- Shift Coverage: Ensure all shifts are covered by a trained, qualified security professional.
- Leadership Experience: Demonstrated success in building and leading teams.
- Security Operations Experience: 3+ years of security operations experience
- Client Relations Experience: 3+ years of client relations experience
- Problem Solving: Proven track record of excellence in client relationship management, problem solving and business development.
- Operational Experience: Experience in an operational setting involving the management and supervision of many staff members.
- Communication Skills: Strong communicators with assertive interpersonal skills and team player are critical to success.
- Judgment and Decision Making: Sound judgment and decision-making skills, with a 'hands on', problem solving approach, able to remain calm under pressure and take control of incidents.
- Administrative Skills: Experience of writing policy, standing order procedures, drafting reports, preparing business cases, and compiling and adjusting duty rosters to meet shortfalls in staffing levels.
- Technical Skills: MS Office proficiency; Self-motivated; demonstrated ability to produce results while working independently; proven strong analytical and organizational skills; proven customer service skills required; sales and management training an asset; valid Class 5 BC Driver's License; access to or possession of vehicle for attending to all client sites.
- Financial Acumen: Understands financial and cost drivers in the security industry.
-
Director of Client Services
4 days ago
Burnaby, British Columbia, Canada T-Net British Columbia Full time $149,823 - $215,370About the RoleThe Director of Client Services is a key leadership position at T-Net British Columbia, responsible for delivering customer-focused IT services to our faculty, staff, and students. This role involves developing and implementing strategies, plans, and policies that ensure consistent and efficient IT service delivery across the institution.Key...
-
Director of Client Services
4 days ago
Burnaby, British Columbia, Canada T-Net British Columbia Full time $149,823 - $215,370About the RoleThe Director of Client Services is a key leadership position at T-Net British Columbia, responsible for delivering customer-focused IT services to our faculty, staff, and students. This role involves developing and implementing strategies, plans, and policies that ensure consistent and efficient IT service delivery across the institution.Key...
-
Director of Commercial Services
3 months ago
Burnaby, British Columbia, Canada NTT DATA Services Full timeReq ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Director of Commercial Services (Healthcare) to join our team in Burnaby, British Columbia (CA-BC), Canada (CA).NTT...
-
Director, Client Services and IT Strategy
4 days ago
Burnaby, British Columbia, Canada BCIT Full timeAbout the RoleThe Director, Client Services is a key leadership position at BCIT, responsible for delivering customer-focused IT services to the institution's faculty, staff, and students.Key ResponsibilitiesDevelop and implement strategies, plans, and policies to ensure consistent and efficient IT service delivery across the institution.Provide strategic...
-
Director, Client Services and IT Strategy
4 days ago
Burnaby, British Columbia, Canada BCIT Full timeAbout the RoleThe Director, Client Services is a key leadership position at BCIT, responsible for delivering customer-focused IT services to the institution's faculty, staff, and students.Key ResponsibilitiesDevelop and implement strategies, plans, and policies to ensure consistent and efficient IT service delivery across the institution.Provide strategic...
-
Head of Client Services
4 weeks ago
Burnaby, British Columbia, Canada T-Net British Columbia Full timeOverview: T-Net British Columbia is a leader in delivering innovative solutions and services to its clients. We are committed to fostering a diverse and inclusive environment that empowers our employees to excel and contribute to our mission.Position Summary: The Director of Client Services plays a pivotal role in steering the strategic direction of...
-
Head of Client Services
4 weeks ago
Burnaby, British Columbia, Canada T-Net British Columbia Full timeOverview: T-Net British Columbia is dedicated to cultivating a workforce of skilled professionals who are equipped to navigate the complexities of the modern economy. We pride ourselves on providing an educational experience that transcends traditional learning, fostering a community that values diversity, inclusivity, and innovation.Position Summary: The...
-
Aviation Security Operations Director
4 weeks ago
Burnaby, British Columbia, Canada Securiguard Services Ltd. Full timeSecuriguard Services Ltd. is a distinguished private security firm in Canada, recognized for its extensive operations at major airports. We are in search of a Director of Aviation Security to lead our initiatives at the airport sector. This position encompasses strategic oversight, operational management, personnel leadership, and business growth.Key...
-
Aviation Security Operations Director
4 weeks ago
Burnaby, British Columbia, Canada Securiguard Services Ltd. Full timeSecuriguard Services Ltd. is a distinguished private security firm in Canada, recognized for its significant role in the aviation sector. We are seeking an Aviation Security Operations Director to lead our initiatives at the airport facility. This position encompasses strategic oversight, operational management, team leadership, and the advancement of...
-
Aviation Security Operations Director
4 weeks ago
Burnaby, British Columbia, Canada Securiguard Services Ltd. Full timeSecuriguard Services Ltd. is a distinguished private security firm in Canada, recognized for its significant role in the aviation sector. We are seeking an experienced Director of Aviation Security to lead our operations at the airport facility. This pivotal position encompasses strategic oversight, operational management, team leadership, and the pursuit of...
-
Director of Commercial Operations
5 days ago
Burnaby, British Columbia, Canada NTT DATA Services Full timeAbout the RoleWe are seeking a highly skilled Director of Commercial Services to join our team at NTT DATA Services. This role will oversee account-level financial and commercial matters, working closely with commercial, finance, and facilities teams to align customer and vendor agreements with the account's strategy and customer demands.Key...
-
Director of Commercial Operations
5 days ago
Burnaby, British Columbia, Canada NTT DATA Services Full timeAbout the RoleWe are seeking a highly skilled Director of Commercial Services to join our team at NTT DATA Services. This role will oversee account-level financial and commercial matters, working closely with commercial, finance, and facilities teams to align customer and vendor agreements with the account's strategy and customer demands.Key...
-
Director of Commercial Operations
2 days ago
Burnaby, British Columbia, Canada NTT DATA Services Full timeAbout the RoleWe are seeking a highly skilled Director of Commercial Services to join our team at NTT DATA Services. As a key member of our organization, you will be responsible for overseeing account-level financial and commercial matters, working closely with our commercial, finance, and facilities teams.Key ResponsibilitiesCommercial Agreement Oversight:...
-
Director of Commercial Operations
2 days ago
Burnaby, British Columbia, Canada NTT DATA Services Full timeAbout the RoleWe are seeking a highly skilled Director of Commercial Services to join our team at NTT DATA Services. As a key member of our organization, you will be responsible for overseeing account-level financial and commercial matters, working closely with our commercial, finance, and facilities teams.Key ResponsibilitiesCommercial Agreement Oversight:...
-
Director of Commercial Operations
2 days ago
Burnaby, British Columbia, Canada NTT DATA Services Full timeAbout the RoleWe are seeking a highly skilled Director of Commercial Services to join our team at NTT DATA Services. As a key member of our organization, you will be responsible for overseeing commercial aspects of customer agreements and vendor contracts.Key ResponsibilitiesCommercial Agreement Oversight: Ensure that customer and vendor agreements align...
-
Director of Commercial Operations
3 days ago
Burnaby, British Columbia, Canada NTT DATA Services Full timeAbout the RoleWe are seeking a highly skilled Director of Commercial Services to join our team at NTT DATA Services. As a key member of our organization, you will be responsible for overseeing commercial aspects of customer agreements and vendor contracts.Key ResponsibilitiesCommercial Agreement Oversight: Ensure that customer and vendor agreements align...
-
Head of Client Relations
4 weeks ago
Burnaby, British Columbia, Canada T-Net British Columbia Full timeAbout T-Net British ColumbiaSince its inception, T-Net British Columbia has been at the forefront of nurturing experts, professionals, and innovators who contribute significantly to the economy. The organization is dedicated to providing an education that transcends traditional learning environments, equipping students with essential technical skills,...
-
Marketing Coordinator
1 week ago
Burnaby, British Columbia, Canada Workedu Consulting Services Ltd. Full timeAbout the RoleWe are seeking a highly skilled Marketing Coordinator to join our team at Workedu Consulting Services Ltd. as a key member of our marketing department.Key ResponsibilitiesStrategic Advisory: Provide expert advice to clients on advertising and sales promotion strategies, leveraging your knowledge of market trends and consumer behavior.Content...
-
Executive Director
2 weeks ago
Burnaby, British Columbia, Canada Fitness World Full timeJob Summary: As an Executive Director with Fitness World, you champion a dynamic and supportive club community and ensure a best-in-class fitness experience for our member base and personal training clients. You build and maintain an engaged and high-performing team of fitness and sales/services enthusiasts, and oversee the day-to-day operations of the club....
-
Vice President of Client Relations
4 weeks ago
Burnaby, British Columbia, Canada NTT DATA Full timeDirector of Commercial ServicesWe are seeking a skilled Director of Commercial Services to become a vital part of our organization. The successful candidate will be responsible for managing account-level financial and commercial operations, collaborating with various teams to ensure alignment between customer and vendor contracts and the overall strategic...
