Hotel Front Desk Associate

5 days ago


High Level, Canada Super 8 by Wyndham Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Associate to join our team at Super 8 by Wyndham. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Guest Service
    • Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
    • Assist guests with room assignments, key cards, and other requests.
  • Room Reservations
    • Process room reservations, cancellations, and changes in a timely and accurate manner.
    • Verify guest information and ensure that all necessary documentation is complete.
  • Front Desk Operations
    • Manage the front desk area, ensuring that it is clean, organized, and well-stocked.
    • Handle cash and credit transactions, including processing payments and making change.
  • Communication
    • Answer and respond to phone calls, emails, and other communication in a professional and timely manner.
    • Communicate with other departments, such as housekeeping and maintenance, to ensure seamless operations.
  • Problem-Solving
    • Respond to guest complaints and concerns in a professional and courteous manner.
    • Work with other departments to resolve issues and ensure guest satisfaction.
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • Will train
  • Work Environment
    • Hotel, motel, resort
  • Language
    • English
Work Environment

Our hotel is a dynamic and fast-paced environment that requires a high level of energy and enthusiasm. As a Hotel Front Desk Associate, you will be working in a team environment, interacting with guests and colleagues on a daily basis.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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