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Hotel Front Desk Associate

2 months ago

High Level, Canada Econo Lodge Inn & Suites - High Level Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Econo Lodge Inn & Suites - High Level.

Job Summary:

The Hotel Front Desk Clerk will be responsible for providing exceptional customer service to guests, handling room reservations, and managing front desk operations. This is a permanent position with a variable schedule of 30-44 hours per week.

Key Responsibilities:
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations.
  • Cash Handling: Process guests' departures, calculate charges, and receive payments.
  • Administrative Tasks: Balance cash, complete balance sheets, and maintain an inventory of vacancies and room assignments.
  • Customer Service: Provide general information about points of interest in the area, exchange foreign currency, and assist clients/guests with special needs.
Requirements:
  • Secondary (high) school graduation certificate.
  • Experience an asset.
Work Environment:

The Hotel Front Desk Clerk will work in a fast-paced hotel environment, interacting with guests and colleagues. The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.

What We Offer:

We are committed to creating a welcoming work environment for all employees, including those with disabilities, newcomers and refugees, youth, veterans, Indigenous people, and visible minorities. We provide awareness training and support to ensure a inclusive and respectful workplace.