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Hotel Front Desk Associate

2 months ago

High Level, Canada Econo Lodge Inn & Suites - High Level Full time
About the Role

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Econo Lodge Inn & Suites - High Level. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration and Check-In/Check-Out
    • Register arriving guests and assign rooms in a timely and efficient manner.
    • Process guest departures, calculate charges, and receive payments.
  • Front Desk Operations
    • Investigate complaints and claims in a professional and courteous manner.
    • Resolve guest complaints and issues in a timely and satisfactory manner.
  • Communication and Customer Service
    • Provide information on hotel facilities and services to guests.
    • Answer telephone calls and relay messages to guests and staff.
    • Assist guests with special needs and provide support as required.
  • Administrative Tasks
    • Balance cash and complete balance sheets, cash reports, and related forms.
    • Maintain an inventory of vacancies, reservations, and room assignments.
  • Teamwork and Support
    • Work collaboratively with other front desk staff to ensure seamless service delivery.
    • Provide support to colleagues as needed to maintain a high level of service.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • Experience an asset, but not required.
Work Environment

The successful candidate will work in a fast-paced hotel environment, providing exceptional service to guests and supporting the front desk team. We offer a dynamic and supportive work environment, with opportunities for growth and development.

What We Offer

We are committed to providing a welcoming and inclusive work environment for all employees. We offer a range of benefits and support to ensure our employees feel valued and supported in their roles.