Front Desk Supervisor

7 days ago


Labrador City, Newfoundland and Labrador, Canada Steele Hotels Full time

**Job Summary**

Steele Hotels is seeking a highly skilled and experienced professional to fill the role of Assistant Manager at The Capital Hotel. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional customer service, and driving business growth.

**Key Responsibilities**

  • **Staff Management**: Supervise and coordinate the activities of front desk staff, housekeeping, and other departments to ensure seamless hotel operations.
  • **Guest Services**: Maintain high standards of customer satisfaction by responding to guest inquiries, resolving issues, and providing exceptional service.
  • **Front Desk Operations**: Manage the front desk, including scheduling, payroll, and evaluations, to ensure efficient and effective service delivery.
  • **Group Bookings**: Coordinate and manage group bookings for banquets and meetings, including monitoring numbers and providing quotes.
  • **Inventory Management**: Oversee the ordering of supplies, tracking of inventory, and completion of month-end counts and controls.
  • **Quality Control**: Perform routine spot checks of housekeeping inspections to ensure quality standards are met.
  • **Banquet Services**: Supervise banquet room set-ups and tear-downs, and assist as needed.
  • **Administrative Tasks**: Maintain organized files and records, and assist with budget preparation, reporting, and revenue monitoring.

**Requirements**

  • **Education**: Degree or diploma in Business, Marketing, Tourism, or Hotel Management (an asset).
  • **Skills**: Exceptional communication, organization, and leadership skills, with experience in Excel, budgeting, and reporting structures.
  • **Attributes**: Organized, with the ability to multitask and work in a fast-paced environment, and knowledge of Firestar system (an asset).

**Why Work with Us**

  • **Competitive Salary Package**
  • **Company RRSP Matching Plan**
  • **Comprehensive Health Benefits**
  • **Wellness Program**
  • **Paid Time Off**


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