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Front Desk Representative

2 months ago

Newfoundland and Labrador, Canada Letto's Enterprises Ltd Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Letto's Enterprises Ltd. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations.
  • Front Desk Operations: Balance cash, complete balance sheets, and maintain an inventory of vacancies and room assignments.
  • Customer Service: Provide general information about points of interest in the area, answer telephone calls and messages, and assist clients/guests with special needs.
  • Computer and Technology: Utilize word processing software, database software, computerized bookkeeping systems, and central reservation systems.
  • Security and Safety: Maintain a safe and secure environment for guests and staff.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: 2 years to less than 3 years of experience in a similar role.
  • Language: English.
  • Work Hours: 30 to 40 hours per week.