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Seasonal Client Experience Coordinator

2 months ago

Toronto, Ontario, Canada Richemont Full time

Job Summary

We are seeking a highly skilled and experienced Client Experience Coordinator to join our team at Cartier North America. As a key member of our boutique team, you will be responsible for delivering exceptional client experiences and ensuring seamless interactions with our clients.

Key Responsibilities

  • Client Experience
    • Create personalized and memorable experiences for our clients
    • Provide exceptional welcome and hospitality services to every client
    • Support sales associates in setting the stage for impactful discovery and pre-appointment browsing
    • Assist clients with quick service requests, repair drop-off or pick-up, and personalization requests
  • Boutique Environment
    • Support the flow of boutique traffic and daily management of the appointment booking tool
    • Assist with merchandising and display maintenance of the boutique
    • Partner with the Operations Coordinator to manage boutique supply inventory and ensure proper movement of product
  • Maison / Industry Knowledge and Compliance
    • Develop fundamental brand knowledge to convey Cartier heritage and values
    • Understand and comply with security and operational procedures
    • Remain current on industry news and local/global competition
  • Teamwork
    • Uphold Cartier standards and project a professional image
    • Contribute to a positive and productive boutique environment

Requirements

  • Associate's or Bachelor's degree preferred
  • Previous experience in luxury retail, service, or hospitality industry is a plus
  • Excellent computer skills and use of technology
  • MS Office experience required; SAP knowledge preferred
  • Additional language skills are a plus

Working Conditions

Must be available to work retail hours (including weekends) and travel for trainings as needed.