Area Operations Supervisor

4 weeks ago

Toronto, Ontario, Canada Sephora Full time

Job Type:
Function: Retail Operations
Working Model: Hybrid

At Sephora Canada, we are dedicated to uncovering and sharing beauty in every aspect of life. Our commitment to innovation, trend leadership, and exceptional customer service positions us as the premier beauty community in Canada. We celebrate the beauty found in our diverse communities, experiences, and the spirit of our team members.

ROLE OVERVIEW:

Are you enthusiastic about mentoring, coaching, and enhancing our operational protocols and standards for our leading sales and high-risk locations? Our Business Operations & Optimization team is pivotal in empowering our stores and employees to reach their full potential through unmatched training and education in the retail sector, alongside the continuous improvement of our operational processes. You will collaborate closely with District Managers (DMs) and Regional Directors (RDs) to provide technical guidance and support in operations to achieve business goals and initiatives.

KEY RESPONSIBILITIES:

  • Guide, mentor, and develop store leaders, managers, and associates on all in-store operational protocols.
  • Advise DMs and RDs on operational enhancements within districts, focusing on process improvements, cost management, and team development.
  • Oversee the High Shrink Program in partnership with DM/DLPM, ensuring compliance with operational standards at high-risk locations.
  • Create tailored action plans with DMs and store leaders to enhance in-store operations.
  • Facilitate the merchandising process from Turnover to Soft Opening, collaborating with US New Store Opening Teams to ensure consistency across North America.
  • Train new operational leaders, managers, and store directors on operational fundamentals while providing essential training for new hires.
  • Offer strategic insights to various departments, identifying inefficiencies with a focus on payroll and operational effectiveness.
  • Act as the primary contact for logistics and distribution teams regarding store delivery schedule optimizations.

QUALIFICATIONS:

  • Minimum of 3 years of experience in a leadership role, successfully mentoring and developing a team to meet business objectives.
  • Ability to interpret data and results effectively, including reviewing and analyzing financial statements at the store level.
  • Strong communication skills, both verbal and written, with the ability to express ideas clearly and creatively.
  • Proficient in problem-solving with a creative approach, comfortable navigating ambiguous situations.
  • Technologically adept, with proficiency in Windows, Excel, Outlook, and PowerPoint.
  • Willingness to travel extensively, with up to 90% travel required to various store locations.

WHY JOIN US:

  • Be part of a unique culture and a family of passionate, inspiring individuals.
  • Collaborate with top talent in the industry – individuals you will be proud to work alongside.
  • Access a global network within the luxury group LVMH (Louis Vuitton Moët Hennessy) for limitless career opportunities.
  • Engage in meaningful initiatives through our Gift of Giving Program, which includes matched donations and volunteer time support.
  • Enjoy customizable benefits tailored to your needs.
  • Utilize Employee Assistance Program services for additional support when needed.
  • Participate in our Well-being program to enhance your mental, financial, physical, and social health.
  • Benefit from holidays, time off, flexible hours, and Summer Fridays to promote work-life balance.
  • Receive exclusive product gifts and discounts from our brand partners throughout the year.

Sephora Canada is committed to fostering an inclusive and diverse workplace that reflects the communities we serve. We strive to create an environment where every individual can thrive, grow, and build a fulfilling career. This commitment applies to all candidates and employees, ensuring equal opportunity regardless of race, ethnicity, citizenship, creed, religion, gender identity, sexual orientation, family status, disability, age, or any other diversity dimensions. Requests for accommodation due to a disability or other protected characteristics can be made at any stage of the recruitment process and during employment by contacting our People team.

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