Parks Operations Supervisor

6 days ago

Toronto, Ontario, Canada City of Toronto Full time
Job Summary

The City of Toronto is seeking a highly skilled and experienced General Supervisor, Parks Operations & Technical Services to provide leadership and direction to the Parks Operations and Parks Technical Supervisors. This is a key role that requires strong management and supervisory skills, as well as the ability to implement procedures and measures to increase operational efficiency.

Key Responsibilities
  • Provide leadership and general supervision to the Parks Operations and Parks Technical Supervisors, ensuring effective teamwork, high standards of work quality, and organizational performance.
  • Implement detailed plans and ensure compliance with Council Directives, City policies, procedures, and maintenance standards.
  • Assess current practices and make recommendations to improve operational efficiencies.
  • Supervise, motivate, and train assigned staff, ensuring continuous learning and innovation.
  • Recommend the overall scheduling of District projects, maintenance operations, vacation schedules, and overtime requests.
  • Monitor performance and attendance management, and provide support to supervisors in the delivery of progressive discipline.
  • Coordinate payroll with support staff, and work with Divisional Finance to manage and coordinate district and city-wide purchasing.
  • Coordinate district work selection, and liaise with WSIB Consultants and the WSIB to manage workplace injuries, costs, and return to work.
  • Provide support to supervisors in the development and monitoring of their area budget, variance reporting, and expenditure control.
  • Participate in the review, district consultation, and formulation of policies, performance standards, and procedures of parks or technical services operations.
  • Represent the District on assigned committees, and ensure that the Manager, Parks Operations, is apprised of all issues impacting the efficiency of all district parks and technical services operations.
  • Responsible for maintaining fleet and small equipment inventories, coordinating fleet replacement programs, and monitoring maintenance charges.
  • Monitor and provide analysis of the Work Order Management System.
  • Prepare draft reports, documents, and correspondence for Manager's approval.
  • Ensure the delivery of quality customer service by investigating internal/external complaints and implementing actions for a satisfactory resolution.
  • Liaise with City officials, members of Council, and the public regarding information exchange and responding to inquiries/complaints regarding Parks or Technical Services operations.
Key Qualifications
  • Management experience gained through progressively responsible positions managing operational units.
  • Considerable experience in Parks Operations (Turf, Horticulture, General Services, Technical Services, and Parks Construction).
  • Considerable experience supervising in an operations or technical services environment, including management of personnel, contracted services, and the overall implementation and delivery of services.
  • The ability to initiate and implement procedures and measures to increase operational efficiency.
  • Highly developed problem-solving and interpersonal skills, budget management, sound judgment, and excellent communication skills both orally and in writing.
  • Supervisory and management skills evidenced by the ability to motivate, coordinate, and lead staff.
  • Extensive knowledge and application of the Occupational Health and Safety Act and Regulations and Legislation, the Collective Agreements, and related Labour Legislation.
  • Knowledge of corporate computer software programs, including Microsoft Word, PowerPoint, and proficiency in the use of Excel and SAP.
  • Possession of a valid Ontario Class 'G' Driver's License and the ability to pass a City of Toronto driver's test.
  • Applicants are required to have access to an automobile for work-related purposes.

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