Director of Service Delivery

7 days ago

Mississauga, Ontario, Canada Gate Gourmet Full time
Job Summary

We are seeking a highly experienced and skilled Director of Service Delivery to lead our Transportation Operations team at Gate Gourmet. As a key member of our leadership team, you will be responsible for overseeing the strategic direction and operational performance of our service delivery department.

Key Responsibilities
  • Leadership and Strategic Direction: Provide visionary leadership and strategic direction to the Transportation Operations team, driving business growth and excellence in service delivery.
  • Operational Performance: Oversee the day-to-day operations of the service delivery department, ensuring seamless execution of transportation and logistics services.
  • Financial Management: Manage the department's budget, ensuring cost-effectiveness and profitability.
  • Team Management: Lead and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.
  • Customer Focus: Collaborate with customers to understand their needs and develop solutions that meet their expectations.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance efficiency, productivity, and quality.
Requirements
  • Education: Degree in Logistics, Supply Chain Management, Transportation Management, or Business Management.
  • Experience: Minimum 5 years of management experience in transportation logistics, with a proven track record of leadership and senior management activities.
  • Skills: Strong leadership and communication skills, with the ability to motivate and inspire a team. Proficient in budgeting, financial management, and process improvement.
Competencies
  • Thinking: Information search and analysis, problem resolution skills.
  • Engaging: Understanding others, team leadership, and developing people.
  • Inspiring: Influencing and building relationships, motivating and inspiring, communicating effectively.
  • Achieving: Delivering business results under pressure, championing performance improvement, and customer focus.
Values
  • Excellence: Strive for excellence in all aspects of our work.
  • Integrity: Act with integrity, honesty, and transparency.
  • Passion: Demonstrate passion for our work and commitment to our customers.
  • Accountability: Take ownership of our actions and decisions, and be accountable for our results.

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