Director of Service Delivery

2 months ago


Mississauga, Ontario, Canada 2312 GG Canada Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Director of Service Delivery to lead our Service Delivery department. As a key member of our team, you will be responsible for overseeing the financial, operational, and compliance aspects of our transportation operations.

Main Responsibilities
  • Lead the Service Delivery department, including financial and operational performance.
  • Accountable for budget and labor costs.
  • Oversee the recruitment, training, and development of Service Delivery staff.
  • Provide strategic direction to meet and exceed service quality and reduce operating costs.
  • Own the planning and coordination of routes and schedules to ensure safe and timely delivery of products.
  • Partner with other departments to ensure conflict resolution and removal of potential roadblocks.
  • Responsible for employee discipline and corrective actions in compliance with regulations.
  • Participate in incident investigations and safety improvement initiatives.
Requirements
  • Degree educated in Logistics, Supply Chain Management, Transport Management, or Business Management.
  • Certificate of Professional Competence (CPC) in Logistics preferred.
  • Minimum 5 years of management experience with demonstrable leadership and senior management activities.
  • Experience in managing large teams within Transport Logistics.
Working Conditions

This is an administrative/management oversight role that requires occasional operation on the ramp side. The successful candidate will be required to work in a fast-paced environment and may be required to travel occasionally.

Competencies and Values
  • Thinking: Information Search and Analysis, Problem Resolution Skills.
  • Engaging: Understanding Others, Team Leadership, Developing People.
  • Inspiring: Influencing and Building Relationships, Motivating and Inspiring, Communicating Effectively.
  • Achieving: Delivering Business Results under Pressure, Championing Performance Improvement, Customer Focus.

We expect all employees to live our Values of Excellence, Integrity, Passion, and Accountability. If you are a motivated and experienced professional who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.



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