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Service Delivery Director

3 months ago

Mississauga, Ontario, Canada 2312 GG Canada Inc. Full time

We are seeking a dedicated professional to enhance travel experiences for our customers.

Reporting directly to the General Manager or the General Manager Operations, the Director will be responsible for the Service Delivery department, ensuring comprehensive financial, operational, and compliance oversight.

Key Responsibilities:

  • Lead the Service Delivery department (Transport/Dispatch) with a focus on financial and operational success.
  • Manage budgetary allocations effectively.
  • Oversee the Service Delivery team, including recruitment, training, performance evaluations, and staff retention.
  • Provide strategic direction to improve service quality, minimize operational costs, and promote excellence in Transportation Operations.
  • Plan and coordinate routes and schedules to guarantee safe and efficient product delivery, emphasizing customer engagement.
  • Work collaboratively with other Unit Process Owners to address conflicts and streamline processes.
  • Ensure adherence to safety regulations and procedures among employees.
  • Participate in investigations of incidents/accidents, focusing on enhancing safety measures.

Qualifications:

Education:

  • Preferred degree in Logistics, Supply Chain Management, or related fields.
  • Professional Competence Certificate (CPC) / Logistics is advantageous.

Work Experience:

  • Experience in a dynamic, fast-paced environment.
  • Prior experience managing large teams in transport logistics (Union experience is a plus).
  • A minimum of 5 years in management roles showcasing leadership and senior management capabilities.

Job Details:

Geographic Responsibility: unit-specific

Type of Employment: Full time

Travel %: unit-specific, occasional travel may be necessary.

Exemption Classification: Exempt/Non-Exempt

Internal Relationships: various teams within the organization

External Relationships: Customers

Work Environment: Administrative/Management role with exposure to ramp-side operations and varying temperatures.

Other Considerations: Role may involve physical activities and travel via commercial airlines.

Budget/Revenue Responsibility: Accountable for staffing, budget management, and revenue generation to ensure operational excellence and customer satisfaction.

Required Competencies:

  • Analytical Thinking: Strong analytical and problem-solving abilities.
  • Team Engagement: Leadership and development of team members.
  • Effective Communication: Building relationships and communicating effectively.
  • Results Orientation: Focused on achieving results and customer satisfaction.

Company Values:

  • Respect for others and fostering teamwork.
  • Effective communication and sharing of information.
  • Attention to detail and commitment to excellence.
  • Accountability and learning from experiences.
  • Keeping commitments and caring for colleagues.
  • Creating a positive work environment and enhancing people's experiences.

If you are passionate about contributing to memorable travel and culinary experiences, we invite you to explore this opportunity.