Fraud Risk Management Supervisor

3 weeks ago

Old Toronto, Ontario, Canada Shakepay Full time

Join our dynamic team dedicated to pioneering the Bitcoin revolution.

About Shakepay

Shakepay is transforming financial services to ensure every Canadian receives equitable access, making it secure, rewarding, and bitcoin-friendly. Since its inception in 2015, Shakepay has rapidly emerged as one of Canada's leading financial institutions, supported by prominent venture capital and trusted by over one million Canadians. By choosing a career at Shakepay, you are contributing to a future filled with financial freedom, opportunity, and prosperity for all Canadians.

Fraud Operations Lead

Shakepay boasts a unique community of over 1,000,000 users who are deeply passionate about our brand and bitcoin. This significant number represents individuals who have chosen to place their trust in us, and we take that responsibility seriously. Our industry-leading fraud team is dedicated to detecting, preventing, and investigating any fraudulent activities, scams, or users attempting to exploit our platform.

We are seeking a Fraud Operations Lead to oversee our fraud team and develop strategies and protocols that safeguard our customers and uphold the integrity of our offerings. At Shakepay, our mission is to lead the Bitcoin Golden Age, and the path ahead is filled with challenges that will require our fraud team to innovate, adapt, and evolve to tackle increasingly sophisticated threats.

Your Responsibilities
  • Build and mentor our exceptional fraud and KYC teams while serving as the cultural and strategic leader, managing daily operations.
  • Challenge conventional methods by designing, implementing, and managing innovative fraud strategies and tactics to establish world-class fraud prevention and detection protocols.
  • Assist in the integration of new fraud vendors.
  • Collaborate with cross-functional stakeholders to formulate and drive a long-term risk strategy that supports Shakepay's objectives and addresses current challenges.
  • Develop, update, and enforce fraud and KYC-related policies and procedures, ensuring processes remain current.
  • Steer the strategic direction of our KYC and KYB programs, including their implementation and monitoring.
  • Work closely with AML, KYC, and support teams to ensure an excellent customer experience while maintaining compliance.
  • Identify and implement scalable business solutions that can be executed organization-wide as Shakepay grows, optimizing for efficiency and effectiveness.
  • Monitor risk performance and the effectiveness of our initiatives, aiding in the development and prioritization of long-term strategic plans for future growth.
  • Stay informed about fraud trends and industry standards in the crypto space through independent research and knowledge sharing.
  • Oversee and audit investigations to ensure thoroughness and accuracy.
  • Collaborate with law enforcement and external agencies when necessary.
Qualifications
  • 5+ years of experience in fraud investigations.
  • 2+ years of managerial experience.
  • Strong understanding of preventive and reactive fraud mitigation strategies, including first-party and third-party fraud.
  • Experience with KYC and KYB onboarding in the financial services sector, particularly in crypto companies and money service businesses.
  • Ability to maintain a broad perspective while managing day-to-day operations.
  • Exceptional analytical and problem-solving skills with a keen attention to detail.
  • Strong verbal and written communication abilities.
  • In-depth knowledge of blockchain transactions and Bitcoin.
  • Confidence in identifying and prioritizing problems.
Preferred Qualifications
  • Bilingual in English and French.
  • Experience managing risk with Alloy.
  • Formal education in forensic accounting/finance, criminology, or data science.
  • CFE (Certified Fraud Examiner) and/or ACAMS certification is a significant advantage.
  • Understanding of SQL and Python.
Why Join Us?
  • Be part of a groundbreaking journey: you'll be at the forefront of financial innovation. Bitcoin is reshaping the landscape, and Shakepay is leading the charge.
  • Impact and scale: with only a small percentage of Canadians using Shakepay, the potential for growth is enormous. You can help us expand Shakepay and bitcoin access to all Canadians.
  • Attractive benefits: we provide competitive compensation (every shaker owns stock options), comprehensive benefits (health, dental, paramedical, disability, etc.), and generous vacation time.
  • Embrace continuous learning: ambitious individuals with a thirst for knowledge will thrive here. Working at Shakepay means being in an environment that fosters constant growth and development.
  • Get paid in bitcoin: opt to receive a portion of your salary in the most sound money the world has ever known.
  • Work remotely: enjoy the flexibility of working from anywhere in Canada.

We recognize that potential can be just as valuable as experience. If you are eager to learn, grow, and contribute to our mission, we encourage you to apply, regardless of your background or life experiences. We believe that diverse perspectives enhance our team.

Fluency in English is essential due to the diverse customer base and the nature of our platform, which serves all Canadians.

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