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Lead Fraud Operations Manager

3 months ago

Old Toronto, Ontario, Canada Shakepay Full time

Join our dynamic team dedicated to revolutionizing the Bitcoin landscape.

About Shakepay

Shakepay is transforming financial services to ensure every Canadian receives equitable access, making it secure, rewarding, and bitcoin-friendly. Since its inception in 2015, Shakepay has rapidly ascended to become one of Canada's leading financial institutions, supported by prominent venture capital and trusted by over one million Canadians. Those who choose to work at Shakepay are contributing to a future filled with financial freedom, opportunity, and prosperity for all Canadians.

Fraud Operations Lead

With a vibrant community of over 1,000,000 customers, Shakepay is committed to maintaining the trust placed in us. Our industry-leading fraud team is dedicated to detecting, preventing, and investigating fraudulent activities and scams that may exploit our platform.

We are seeking a Fraud Operations Lead to oversee our fraud team and develop strategies and protocols that safeguard our customers and uphold the integrity of our offerings. At Shakepay, our goal is to lead the Bitcoin revolution, navigating the challenges that require our fraud team to innovate and adapt to increasingly complex threats.

Your Responsibilities
  • Recruit and develop our exceptional fraud and KYC teams, serving as both a cultural and strategic leader while managing daily operations.
  • Challenge conventional methods by designing, implementing, and managing innovative fraud prevention and detection strategies.
  • Assist in the integration of new fraud prevention vendors.
  • Collaborate with cross-functional teams to formulate and execute a comprehensive risk strategy that aligns with Shakepay's goals and addresses current challenges.
  • Establish, revise, and enforce fraud and KYC policies and procedures, ensuring they remain current.
  • Steer the strategic direction of our KYC and KYB initiatives, including their implementation and oversight.
  • Work closely with AML, KYC, and support teams to ensure a positive customer experience while maintaining compliance.
  • Identify and implement scalable solutions that can be applied organization-wide as Shakepay grows, focusing on efficiency and effectiveness.
  • Monitor risk performance and the success of our initiatives, assisting in the development and prioritization of long-term strategic plans for growth.
  • Stay informed about fraud trends and industry standards in the cryptocurrency sector through independent research and knowledge sharing.
  • Oversee and audit investigations to guarantee thoroughness and accuracy.
  • Collaborate with law enforcement and external agencies as needed.
Qualifications
  • 5+ years of experience in fraud investigations.
  • 2+ years of experience in a managerial role.
  • In-depth knowledge of fraud mitigation strategies, both preventive and reactive, including first-party and third-party fraud.
  • Experience with KYC and KYB onboarding processes in the financial services sector, particularly within crypto companies and money service businesses.
  • Adept at understanding the broader picture while managing daily operations.
  • Strong analytical and problem-solving abilities with exceptional attention to detail.
  • Excellent verbal and written communication skills.
  • Comprehensive understanding of blockchain transactions and Bitcoin.
  • Confidence in identifying and prioritizing problems.
Preferred Qualifications
  • Bilingual in English and French.
  • Experience managing risk with Alloy.
  • Formal education in forensic accounting, finance, criminology, or data science.
  • CFE (Certified Fraud Examiner) and/or ACAMS certification is a significant advantage.
  • Familiarity with SQL and Python.
Why Join Us?
  • Be part of a pioneering journey: work at the forefront of financial innovation as Bitcoin reshapes the landscape.
  • Impact and growth potential: with only a small percentage of Canadians using Shakepay, the opportunity for expansion is immense. Help us bring Shakepay and Bitcoin to all Canadians.
  • Attractive benefits: we provide competitive compensation (every employee owns stock options), comprehensive benefits (health, dental, paramedical, disability, etc.), and generous vacation time.
  • Commitment to continuous learning: ambitious individuals with a passion for knowledge will thrive in our environment that fosters growth and development.
  • Option to receive part of your salary in Bitcoin, the most secure currency available.
  • Remote work flexibility: enjoy the freedom to work from anywhere in Canada.

We recognize that potential can be just as valuable as experience. If you are eager to learn, grow, and contribute to our mission, we encourage you to apply, regardless of your background or life experiences. We believe that diverse perspectives enhance our team.

Fluency in English is essential due to the nature of our platform and the majority of our customers.