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Fraud and Risk Analyst

2 months ago


Toronto, Ontario, Canada Float Financial Solutions Inc. Full time
About Float Financial Solutions Inc.

Float Financial Solutions Inc. is a leading provider of innovative financial solutions, empowering businesses to achieve their goals through smart corporate cards and spend management.

Our team is comprised of passionate, vibrant, and entrepreneurial individuals who are dedicated to delivering exceptional customer experiences and driving business growth.

We foster a culture of open communication, feedback, and collaboration, where every team member is valued and empowered to contribute to our success.

About the Fraud and Risk Analyst Role

We are seeking a highly skilled Fraud and Risk Analyst to join our team, responsible for identifying and investigating suspicious behaviors and spend patterns on our high-growth card program.

As a key member of our Risk team, you will work closely with cross-functional teams and customers to provide expert analysis and recommendations to enhance our risk management processes.

Key Responsibilities:
  • Fraud Support:
    • Monitor and respond to day-to-day alerts and queues related to fraud prevention, investigations, and dispute processing.
    • Assess current and future controls, identifying impacts to customers, revenue, or losses through data analysis and modeling.
    • Contribute to the continuous design and development of our fraud detection models and systems.
  • Analysis:
    • Understand various fraud patterns affecting Float Financial Solutions Inc., analyze trends, and provide data-driven solutions.
    • Define actions to mitigate fraud while balancing a positive customer experience.
  • Automation and Improvement:
    • Proactively seek opportunities to enhance efficiency through automation.
  • Case Investigations:
    • Monitor and analyze information from various tools, reports, and documentation to make informed decisions.
  • Stakeholder Engagement:
    • Build trust with customers and internal teams through excellent customer experience and fraud education.
  • Industry Knowledge:
    • Stay informed about fraud and AML trends and relevant regulations to help maintain a best-in-class risk program.
  • Education:
    • Collaborate with different teams to provide education and feedback on improving the fraud program and assist with AML program implementation.
  • AML Reporting:
    • Escalate cases to risk managers for potential reporting to FINTRAC.
  • Special Projects:
    • Participate in special projects as required.
Requirements:
  • Qualifications:
    • Experience:
      • 2+ years in fraud detection, investigations, or credit card dispute management.
      • Experience designing and implementing control frameworks based on user and product risk profiles.
      • Proficient in analyzing transactional data from networks (Mastercard/Visa) to develop and refine fraud rules and models.
      • Familiarity with fraud prevention platforms and knowledge of fraud risks associated with payments and banking.
    • Customer Focus:
      • Experience handling difficult situations with empathy and a focus on delivering the best customer outcomes.
    • Data-Driven Decision Making:
      • Ability to assess risk and take action based on various data sources and documentation.
      • Proficiency in SQL, with strong reporting and data presentation skills.
    • Continuous Learning:
      • Eager to learn and understand the 'why' behind answers. Adaptable and proactive in learning new tools and approaches.
    • Creative Problem Solving:
      • Enjoys finding innovative solutions to overcome obstacles.
    • Collaboration:
      • Enthusiastic about working with sales, support, and product teams to enhance customer experience and improve the fraud program.
    • Market Understanding:
      • Experience in the banking sector with an understanding of fraud trends.
      • Bonus: Experience with credit card disputes.
    • Vendor and Relationship Management:
      • Comfortable working with third-party vendors to optimize the use of fraud prevention tools.

You will thrive in this role if you bring a mix of analytical skills, customer focus, creativity, and collaboration, along with a strong understanding of fraud risks and prevention strategies.