Client Relations Specialist
3 weeks ago
Company Overview
Avery Dennison Corporation (NYSE: AVY) is a worldwide leader in materials science and digital identification solutions, delivering a comprehensive array of branding and information solutions that enhance labor and supply chain efficiency, minimize waste, promote sustainability, and strengthen the connection between brands and consumers. Our offerings encompass labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications bridging the physical and digital realms, and a variety of products that elevate branded packaging and enhance customer experiences. We serve diverse industries globally, including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals, and automotive, employing approximately 35,000 individuals across more than 50 countries.
Position Overview
Customer Service and Sales Quotations :
Assisting clients with custom apparel and team sports jersey quotes, utilizing a consultative approach to navigate a wide range of options professionally. Responding to inquiries via email, online chat, and phone regarding order quotations. Providing updates on customer orders and addressing follow-up requests. Resolving customer concerns promptly and professionally. Processing payments and entering orders into our accounting and internal systems. Ensuring accurate reflection and importation of automated and semi-automated web orders into our accounting and production systems. Reporting on all quotations, sales, and production activities.Online Merchandising Support:
Updating data for our custom garment websites to ensure accurate pricing, product details, and descriptions. Sourcing new product offerings for our online platforms through supplier product data, images, and feeds. Adding proprietary new custom garment products to our digital channels. Providing insights into customer feedback and behavior, collaborating with management on merchandising and marketing enhancements for our web properties.Sales Responsibilities :
Inside sales – following up on inbound leads and requests with a positive and helpful demeanor. Reaching out to 'warm' potential audiences to provide quotations, including contacting recreational sports leagues, teams, and schools for their annual sourcing of sports uniforms and custom apparel.Qualifications
Post-secondary diploma in Business, eCommerce, or Sports Management. Strong written and verbal communication abilities. Professional demeanor with a customer-focused communication style. Prior experience as a Customer Service Representative or Inside Sales Representative, managing phone, email, and online communications. Excellent organizational skills and attention to detail. Intermediate proficiency in Microsoft Excel. Strong computer literacy with standard office tools (Microsoft Office / 365, Google Workspace, etc.). Experience with Shopify and familiarity with CRM software such as Zendesk, Oracle Sales Cloud, or Salesforce. Active participation in an organized recreational sports team (hockey, baseball, soccer, etc.) is highly desired to understand the needs of the target market for this role. Compensation includes a base salary and bonus, along with a comprehensive company benefits plan.Additional Information
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All information will be kept confidential according to EEO guidelines.
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