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Client Relations Specialist
3 months ago
About Us: At CIBC, we are committed to fostering a contemporary, relationship-driven banking experience. We seek enthusiastic and skilled individuals who prioritize client satisfaction.
Your Role: As a Client Relations Specialist within our Client Account Management team, you will play a crucial role in engaging with clients to explore repayment alternatives for outstanding balances. Your expertise will ensure clients comprehend their obligations, thereby aiding in the prevention of future delinquencies.
Work Environment: To facilitate remote work, candidates must maintain a secure workspace equipped with a reliable wired Internet connection capable of supporting high-quality communications.
Position Details: This is a full-time role that may require flexible hours, including evenings and weekends, aligning with our operational needs.
Key Responsibilities:
- Engage proactively with clients.
- Take ownership of client interactions.
- Utilize problem-solving skills to address client inquiries.
- Build and nurture relationships to assist clients in achieving their financial objectives.
What We Offer: If you are driven by customer service and value relationship-building, we provide a competitive salary, performance incentives, comprehensive banking benefits, health coverage, a pension plan, and more. Our workplace culture emphasizes recognition and personal development through initiatives such as Purpose Day.
Eligibility: Candidates must be legally authorized to work in Canada and may be required to undergo assessments and skills evaluations during the application process.
Job Type: Permanent
Weekly Hours: 37.5
Required Skills: Client engagement, call ownership, problem-solving, relationship building.
