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Client Relations Specialist

3 months ago

Toronto, Ontario, Canada Air Fixx Inc. Full time
Position Overview

As a Client Relations Specialist at Air Fixx Inc., you will play a pivotal role in ensuring customer satisfaction and enhancing our service delivery. This is a permanent position requiring a commitment of 40 hours per week.

Qualifications
  • Education: Secondary (high) school graduation certificate
  • Experience: A minimum of 5 years in a related field or equivalent experience
Work Environment
  • Located in an urban area
  • Engagement with various clients across multiple locations
  • Private sector focus
  • Business-oriented setting
  • Involvement with a janitorial service company
Key Responsibilities
  • Develop and implement effective communication strategies and programs
  • Create informative materials to promote awareness of available services
  • Respond to both written and verbal inquiries
  • Assist in crafting brochures, reports, newsletters, and other informational content
  • Prepare and deliver educational and promotional sessions
  • Address and resolve customer complaints and concerns
  • Provide detailed information regarding services and pricing
  • Maintain accurate records and statistical data
  • Clarify procedures, risks, and benefits to clients
  • Manage and update the digital database
  • Conduct client follow-ups post-sale to ensure ongoing support
  • Administer surveys to gather client feedback
Technical Skills
  • Proficient in MS Outlook, LinkedIn, and WordPress
Experience Requirements
  • Background in marketing
  • Specialization in brand management
Safety and Compliance
  • Valid driver's license and clean driving record required
  • Reference checks will be conducted
Transportation Requirements
  • Must have access to a personal vehicle
Physical Demands
  • Attention to detail is essential
  • Ability to perform tasks involving bending, crouching, and kneeling
  • Must be able to handle weights up to 23 kg (50 lbs)
Personal Attributes
  • Strong client focus
  • Excellent interpersonal skills
Workplace Information
  • This position involves travel and working on the road
Benefits
  • Health Benefits: Dental plan, healthcare plan, paramedical services coverage, vision care benefits
  • Financial Benefits: Group insurance, life insurance, mileage reimbursement
  • Other Benefits: Paid time off for volunteering or personal days