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Client Relations Specialist
3 months ago
Are you ready to thrive in a dynamic retail healthcare setting? Do you have a desire to positively impact the lives of others?
Are you dedicated to delivering outstanding customer service that goes above and beyond?
If this resonates with you, we invite you to consider a role with Sonova as a Client Relations Specialist.
This is a Full-Time position with a one-year contract, offering potential for extension.
About Us:
Sonova is a premier provider of hearing care solutions, with a vast network of clinics dedicated to enhancing the hearing health of our clients. We are committed to making a significant difference in the lives of those we serve, providing a competitive compensation package and opportunities for professional growth in a safe and supportive environment.
Position Location: Various locations (Full-Time)
Reporting To: Client Services Manager
A typical day as a Client Relations Specialist includes:
• Delivering exceptional customer support in person, via phone, and through email communications.
• Managing product orders and overseeing inventory control.
• Coordinating the shipment of returned merchandise and sales items to clients and healthcare facilities.
• Collaborating with insurance providers to facilitate efficient third-party billing processes.
• Maintaining and nurturing client accounts while fostering strong relationships.
• Assisting with minor in-clinic device repairs as necessary.
What We Offer:
• Competitive hourly compensation.
• Standard working hours from Monday to Friday.
• Comprehensive benefits package available from day one.
• Generous vacation time plus additional days.
• Opportunities for quarterly bonuses.
• Pathways for personal and professional development.
We would love to connect with you if:
• You possess excellent communication and customer service abilities.
• You have experience in a medical office or administrative role.
• You are familiar with or enjoy managing accounts receivable.
• You bring a proactive attitude, a willingness to learn, and a passion for expanding your expertise.
Not sure if you meet all the qualifications?
If you are eager to learn and grow, we would still be interested in hearing from you.
More About Us:
At Sonova, we value our team and recognize that each client journey is unique. Our culture is built on principles of service excellence, integrity, collaboration, and innovation.
As a proud member of the Sonova family, we are dedicated to providing innovative hearing care solutions, ensuring that our clients can enjoy the joy of hearing without limitations. Our brands, including Phonak, Unitron, Hansaton, Advanced Bionics, and AudioNova, are at the forefront of technology, shaping the future of the hearing care industry. Our talented and committed workforce contributes to a mission greater than themselves – they create meaningful connections.
