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Technical Support Specialist

2 months ago

Bolton, Canada Fleetex Transport Ltd. Full time
Job Summary

Fleetex Transport Ltd. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities
  • Respond to user inquiries and provide timely solutions to technical issues
  • Consult technical manuals and other resources to research and implement solutions
  • Provide training and guidance to users on computer systems and software
  • Collect and maintain a log of problems and solutions for use by other technical support analysts
  • Participate in the design and development of new applications and software
  • Supervise and mentor junior technical support staff
  • Provide technical support for business systems, networks, and Internet connectivity
  • Install and configure computer equipment and software
Requirements
  • College/CEGEP education
  • 1-2 years of experience in technical support
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet tight deadlines
  • Attention to detail and organizational skills
  • Ability to work independently and as part of a team
Working Conditions

This is a permanent position with a 40-hour workweek. The work environment is fast-paced and requires the ability to work under pressure. The successful candidate will be required to stand for extended periods and perform repetitive tasks.

Language

The primary language of work is English.