Customer Service Representative
1 week ago
About the Role
Leon's Furniture is seeking a highly motivated and customer-focused Part-Time Customer Care Associate to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, resolving customer inquiries, and providing support with after-sales services.
Key Responsibilities
- Respond to customer inquiries in a timely and professional manner
- Resolve customer complaints and concerns in a fair and efficient manner
- Provide product information and recommendations to customers
- Assist with after-sales services, including warranty claims and product returns
- Collaborate with colleagues to achieve customer satisfaction goals
Requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to work collaboratively with colleagues and provide excellent customer service
What We Offer
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A competitive hourly rate and benefits package
- A generous employee discount program
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