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Customer Service Representative

2 months ago

Thunder Bay, Ontario, Canada Savers Full time

About Us

Savers is a leading thrift store operator with a mission to champion reuse and inspire a future where secondhand is second nature.

Our Business Model

We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services.

Our Team

We are a diverse and inclusive team of over 22,000 team members who are passionate about creating an awesome experience for our customers, donors, and each other.

What We Offer

  • A purpose-driven work environment where you can make a difference in the lives of our customers and the community.
  • A comprehensive onboarding and training program to ensure your success in your role.
  • A range of benefits, including comprehensive extended health care plans, company-paid life and AD&D insurance, and a Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision.
  • A range of mental health services to assist you in managing daily life.

About the Role

We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for creating an awesome experience for our customers, donors, and team members. This includes providing excellent customer service, processing donations, and maintaining a clean and organized store environment.

What You'll Do

  • Provide exceptional customer service to our customers, donors, and team members.
  • Process donations in a timely and efficient manner.
  • Maintain a clean and organized store environment, including the sales floor, stockroom, and donation area.
  • Work collaboratively with your team to achieve sales and customer service goals.

What We're Looking For

We are looking for a team player who is passionate about creating an awesome experience for our customers and team members. If you are a customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.