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Sales Development Representative – North Bay

2 months ago

Thunder Bay, Ontario, Canada Zedd Customer Solutions Full time

About Zedd Customer Solutions:

Zedd Customer Solutions is a leading Canadian company providing Outsource Contact Centre Services. Our team of professionals dedicates themselves daily to delivering service excellence, making sure to exceed our clients' expectations in every way.

Job Title: Inside Sales Agent

As a Sales Development Representative, you'll play a crucial role in maintaining relationships between our Canadian Clients and their customers. This involves renewing contracts, upgrading customer hardware, and promoting specific products. You will be responsible for driving revenue growth and expanding our customer base.

Key Responsibilities:

  • Building and maintaining strong relationships with clients and customers
  • Providing exceptional sales and customer service
  • Accurately managing customer information
  • Resolving customer concerns promptly and professionally
  • Answering product questions with expertise
  • Participating in training programs
  • Offering feedback for program enhancements
  • Adhering to Zedd's security policies

Employee Benefits:

  • Guaranteed full-time hours
  • Comprehensive benefits package
  • Bonuses of up to $8/hour, plus reward opportunities
  • Company-paid training
  • Discounted bus pass
  • Local store discounts
  • Supportive work environment for career growth

Requirements:

  • High school diploma or equivalent
  • Previous customer sales experience
  • Enjoyment of team collaboration
  • Contact centre background is beneficial
  • Reliable and proficient in computer skills
  • Strong communication skills
  • Positive attitude and customer-focused mindset
  • Effective listening skills
  • Clear criminal record check required