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Customer Service Representative

2 months ago

Thunder Bay, Ontario, Canada Enterprise Holdings Full time
Customer Service Representative

Enterprise Holdings is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their rental experience is seamless and enjoyable.

Responsibilities:
  • Provide high-level customer service through face-to-face interactions and phone calls
  • Assist customers with their rental needs, including answering questions and resolving issues
  • Process returns, check-ins, and exit kiosk transactions
  • Effectively market the company while interacting with customers
  • Understand and communicate rental terms and conditions, vehicle features, and other services
  • May sell optional protection products, upgrades, fuel options, and other additional equipment
Requirements:
  • Must be at least 18 years of age
  • High school diploma or above required; some college preferred
  • At least 1 year prior customer service, retail, or administrative support experience
  • Valid Ontario Class G2 or G driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol-related conviction on driving record in the past 5 years
What We Offer:
  • Competitive hourly rate of $17.50
  • Paid time off
  • Employee discount
  • Retirement savings plan
  • Extended Health Benefits (Medical, Prescription Drug, Dental, and Vision)
  • Life Insurance
  • Training and development opportunities

Equal Opportunity Employer/Disability/Veterans