Customer Service Representative

5 days ago


Thunder Bay, Ontario, Canada landmark inn Full time

**Job Summary**

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Landmark Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests and ensuring a smooth and efficient check-in and check-out process.

Responsibilities:

  • Provide excellent customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Process guest check-ins and check-outs, handling room assignments and key cards as needed.
  • Manage guest requests and concerns, escalating issues to management as necessary.
  • Maintain a clean and organized front desk area, ensuring all necessary materials and supplies are readily available.
  • Collaborate with other departments to ensure seamless communication and service delivery.

Requirements:

  • No degree, certificate, or diploma required.
  • 7 months to less than 1 year of experience in a customer-facing role.
  • Ability to work a variable schedule, including evenings, weekends, and holidays.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.

Benefits:

  • Dental plan
  • Health care plan
  • Permanent work term
  • English language
  • 16 to 40 hours per week


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