Client Services Coordinator

6 days ago

Toronto, Ontario, Canada Law Office of Shelly Jean John Full time
About the Role

We are seeking a highly organized and detail-oriented Family Law Case Manager to join our team at the Law Office of Shelly Jean John. As a key member of our staff, you will be responsible for providing exceptional client service, managing case progress, and ensuring seamless communication with clients and attorneys.

Responsibilities
  • Provide exceptional client service, responding to client inquiries and concerns in a timely and professional manner.
  • Manage case progress, ensuring that all deadlines are met and cases are moving forward efficiently.
  • Communicate effectively with clients and attorneys, articulating the court process and providing clear updates on case status.
  • Coordinate with the team to ensure that all administrative tasks are completed, including responding to emails, phone calls, and correspondence.
  • Prepare and maintain accurate records and documents, including gathering information and records as needed.
  • Manage Google Drive documents, ensuring that they are correctly labeled, organized, and shared with clients as needed.
  • Monitor the Client Portal and respond to messages or direct clients to the portal as necessary.
  • Meet minimum weekly billable hour requirements.
Qualifications
  • Associate's degree or equivalent.
  • 2+ years of experience in a family law or civil law firm environment as a secretary or administrative assistant, or demonstrate a solid understanding of the family law process and procedures.
  • Excellent organizational and project management skills.
  • Excellent written and verbal communication skills.
  • Ability to type 50 words per minute or faster.
  • Positive attitude, coachability, and willingness to learn.
  • Ability to work with legal software, case management, and calendaring programs.
  • Comfortable using Google Suite products.
About Our Company

We are a family law firm dedicated to providing exceptional service to our clients. We are committed to helping our clients navigate the divorce or child custody/support process with ease, transparency, and experience. If you are a motivated and detail-oriented individual who is passionate about providing exceptional client service, we encourage you to apply for this exciting opportunity.

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