Client Service Coordinator

2 months ago

Toronto, Ontario, Canada Motion Full time
About Motion

Motion is a leading provider of mobility and accessibility solutions, serving communities across Canada for over 35 years. Our team of experts delivers solutions that make life accessible for everyone, including wheelchairs, walkers, mobility scooters, and more.

The Role

We are seeking a compassionate and responsive Client Care Coordinator to join our team in Toronto. As a Client Care Coordinator, you will deliver an outstanding customer experience to our valued clients, their loved ones, and the community healthcare practitioners that make up their care team.

Key Responsibilities
  • Enhance the Customer Experience: Welcome, engage with, and meet the needs of our clients and visitors on-site. Manage and prioritize telephone and email communications in a friendly and helpful manner.
  • Collaborate with Teams: Work closely with busy Service Technicians and Sales Consultants to oversee the client order administration. Update all of our databases and schedule technician appointments and arrange for the pick-up and delivery of equipment.
  • Coordinate: Manage all the details to ensure timing, information, and expectations are accurate, transparent, and communicated to all parties involved. Follow up with clients to confirm all paperwork, such as rental agreements, quotes, and client record is complete and accurate.
What You Bring
  • Experience: You have worked in a fast-paced office environment or a customer-facing role. You are deadline driven and can prioritize and manage a myriad of tasks as they come up throughout the day, be it from clients or other team members.
  • Interpersonal Skills: You love building relationships with people and you know how to work with customers to find the best solutions to fit their needs. You have professional and flexible communication skills and are comfortable responding to urgent inquiries.
  • Additional Requirements: You have a clean criminal background check and are bondable.
What We Offer
  • Eligibility to a comprehensive benefits package
  • Robust vacation and personal days allotment
  • RRSP/DPSP match program
  • Maternity/parental leave top-up
  • Employee Assistance Program
  • Employee Discount Program
  • Tenure recognition through our Motion Milestone Program
  • Employee Referral Bonus Program
  • Professional Development Reimbursement
  • Eligibility to the company's pooled bonus plan
  • Goodlife Fitness corporate membership discount

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