Client Services Coordinator
2 months ago
Job Summary
ThePub is seeking a highly organized and motivated Client Services Specialist and Production Coordinator to join our busy downtown Toronto Post-Production facility. This entry-level role offers an excellent opportunity for individuals who have experience in client-facing customer service and are eager to learn and grow in a post-production setting.
Key Responsibilities:
- Provide exceptional customer service to all clients and work with the team to manage client expectations.
- Greet and escort clients to their editing suites upon arrival.
- Prepare rooms for client sessions, ensuring they are stocked with drinks, snacks, and other essentials.
- Plan and purchase food for client meals and snacks as needed.
- Take and prepare lunch orders for clients and working artists.
- Maintain and stock the pantry and fridges, ensuring supplies are ordered and replenished regularly.
- Oversee the tidiness and upkeep of edit suites, maintaining supplies for client and talent use.
- Help coordinate staff and client events as a member of our social events committee.
- Support the Producing team with daily tasks as needed.
- Organize and maintain best practices sheets, expenses, and data sheets.
- Assist Producers in project tracking for billing purposes.
- Maintain schedules and other organizational duties as assigned.
- Work calmly and professionally, especially during high-pressure situations.
Requirements
- Relevant experience in client-facing customer service.
- Restaurant and administration experience is a plus.
- Strong organizational skills and a self-starter attitude.
- Comfortable working with Microsoft Teams and other computer applications.
- Ability to stay calm under pressure and maintain professionalism at all times.
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