Customer Payments Coordinator

6 months ago

Ottawa, Canada Solink Full time

**Customer Payments Coordinator**

A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.

**_
A bit about the role _**

The Customer payments coordinator at Solink is a position that is both challenging and rewarding. We are searching for a charismatic person who enjoys building relationships and maintaining positive customer interactions. In this role, you will be responsible to register received payments as well as request and pursue payment on delinquent accounts. Duties will include reporting collection activity, resolving client inconsistencies and addressing client queries.

**WHO YOU ARE**:

- You have a Post-Secondary Degree or Diploma in Business Administration, Finance, Accounting or other related field or equivalent years of experience.
- You have a well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills when dealing with Customers.
- You have excellent organizational skills and attention to detail.
- You have excellent written and verbal communication skills.
- You have strong problem identification and problem resolution skills.
- You have a high level of integrity, confidentiality, and accountability.
- You have a strong work ethic and positive team attitude.
- You are able to effectively communicate both verbally and written.
- You are customer centric and thrive on providing EXCELLENT service.

**SECURITY REQUIREMENTS**:

- Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
- Be willing to comply with Solink’s own security policies and standards.

**WHAT WILL YOU DO?**
- Locate and notify customers regarding overdue accounts.
- Help investigate the reason for overdue payment statuses.
- Maintain a log of payment promises and pertinent account details.
- Schedule follow-up communication with the account holders.
- Work with the Collection specialist(s) to monitor accounts receivable and cash receipt reports.
- Respond to client account queries in a timely and professional manner.
- Follow established guidelines to review and update account statuses.
- Support the other finance team members with a variety of accounting tasks.

**WHAT IS SOLINK?**

Solink is transforming conventional data into ‘smart’ data. Solink connects and synchronizes brick-and-mortar business systems like video + Point of Sale data, to create insight into loss prevention, security, and operations issues. We find new and powerful ways for businesses to get real value from the data and footage created daily by their standard systems.

We’re one of Ottawa’s fastest growing companies. We're not just a tech and security company - we are rapidly evolving the way that we use and think about video security, data analytics and technology. We're enhancing the status quo to positively impact clients and customers' businesses.

We’re on a steep growth trajectory, which means lots to do, lots to learn, and lots to experience What an exciting adventure ahead - and our Solinkians make the greatest travel companions

Solink thrives because of our team; we know that in our business and in our daily work, people make all the difference. We’re looking for people who are driven by curiosity, hungry to innovate and striving to make an impact.

**WHY WORK AT SOLINK?**

Working with us means you’ll be working for a company that values your input and allows you to bring your ideas to life. We offer a collaborative, creative, supportive work environment with a culture that is undeniably fun

All that - PLUS we offer..
- Flexibility in your chosen hours of work by helping you get "stuff" done (encourages that work life balance);
- Opportunities for growth based on merit, skill, and initiative;
- Friendly, welcoming and team-oriented atmosphere that fosters collaboration;
- Creative and innovative environment that mentors, supports, motivates and inspires you to make an impact;
- Interesting and exciting assignments ranging in size, type and complexity;
- An “open-door” policy where communication and brainstorming is encouraged;
- A really positive and fun environment working with an incredibly ENERGETIC team;
- Competitive salary reviewed annually;
- Fully paid Health / dental benefits offered immediately (an additional $500 spending account for items that aren’t covered in our AMAZING benefits program);
- Monthly reimbursement toward a health and wellness;
- Extracurricular SOLINKIAN social events (annual “solink-o de mayo”, so-learns, sports teams, so-lunches, team builders, and much more)
- **Please note: We currently operate within a hybrid approach.**

**HOW TO APPLY?**

Please submit your cover letter and resume addressed to** Chewbacca** outlining why you would be the right fit for

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