Lead Product Manager

4 weeks ago

Ottawa, Ontario, Canada Payments Canada Full time
Job Title: Lead Product Manager - Central Fraud Services

At Payments Canada, we are seeking a highly skilled Lead Product Manager to join our team. As a key member of our Payment Products team, you will play a critical role in advancing our objective to shape the future of payments and ensure a trusted and secure payment system with central fraud services.

About the Role

The Lead Product Manager - Central Fraud Services will be responsible for coordinating, analyzing, and executing on fraud work packages, including activities for the Real-time Rail (RTR). This role will collaborate closely with Transform, Delivery, Run pillars as well as other cross-functional groups to provide detailed knowledge of market conditions needed to ensure that necessary features, functionality, and supporting structures are in place.

Key Responsibilities
  1. Develop and submit business cases, oversee the end-to-end process of resolving business issues, and provide thought leadership on fraud initiatives, product strategy, and innovation initiatives.
  2. Conduct data analysis, develop fraud control journey flows, preview product designs for user experience, fraud mitigation, and collaborate with engineering teams to enhance user flows and resolve issues.
  3. Assist in the pre-discovery and discovery phases of the fraud services product life cycle by utilizing market research and stakeholder insights to develop compelling value propositions and develop business requirements that mitigate network-level fraud risks.
  4. Build and maintain relationships with key stakeholders, including member fraud groups, regulators, and internal groups to achieve successful outcomes and manage interactions proactively.
Requirements
  1. Minimum of seven (7) to ten (10) years of progressive work experience in fraud management, risk management, and business analysis preferably in the financial sector.
  2. Ability to manage uncertainty and synthesis of available information on fraud experiences, discern appropriate options, and support a recommended path.
  3. Experience with developing and promoting fraud strategies.
  4. Experience showing leadership and managing ambiguity.
  5. Accreditation or enrollment in a fraud risk management certification, including CFE or CFCI.
What We Offer
  • Flexible, hybrid (remote/office) environment.
  • Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
  • Comprehensive health and dental benefit coverage, including mental health coverage, life insurance, and a health spending account for you and your dependents (permanent and temporary employees with contracts 12 months & over).
  • Paid time off: minimum four weeks paid vacation, sick and personal days, December Holiday Shutdown, and Cultural Holiday Observance Days.
  • Access to Office Gym Facilities.
  • Internal and external professional development opportunities.
  • Monthly All Staff Forums led by our Executive Leadership Team.
Our Diversity, Inclusion, and Equity Commitment

At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued. We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities, and visible minorities. Preference will be given to Canadian citizens and permanent residents.

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