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Customer Service Coordinator

4 weeks ago

Ottawa, Ontario, Canada Penske Truck Leasing Full time
Penske Truck Leasing: A Premier Global Transportation Provider

We are seeking a highly skilled and organized Customer Service Coordinator to join our team As a key member of our service delivery team, you will play a vital role in ensuring that our customers receive exceptional service and support.

About the Role:
  • Coordinate with customers to schedule preventative maintenance work and balance available openings with technician work schedules.
  • Communicate with customers as needed for maintenance updates, including changes to schedule or work, billing concerns, or satisfaction concerns.
  • Assure that all Penske rental units are maintained and prepared for customers.
  • Ensure parts are available for scheduled work and order, kit, and return parts as needed.
  • Hold vendors accountable for quality and adherence to schedule for outside work.
  • Provide customer service, ensuring customers are satisfied and will return for additional business.
  • Coordinate with district billing clerks as necessary and prepare merchandise for display, or for purchase or rental.
  • Recommend and provide advice on a wide variety of rental products and services.
  • Keep records of rental transactions and of the number of customers entering an establishment.
  • Prepare rental forms, obtaining customer signature and other information, such as required licenses.
  • Inspect and adjust rental items to meet the needs of customers.
  • Confer with customers by telephone or in person to provide information about products and services, take orders, or cancel accounts, or to obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.

Penske is committed to the principle of equity in employment and is an equal opportunity employer. We offer a competitive salary and a wide range of benefits, including medical and dental plans, group RRSP, spouse and child life insurance, employee referral bonus, sick days, and discounts with Penske partners. If you are a motivated and organized individual looking for a challenging role in a dynamic company, please submit your application today