Client Experience Specialist

2 months ago

Mississauga, Canada Tabangi Auto Group Full time

Tabangi Auto Group is hiring an experienced Client Experience Specialist for our busy service centre. Are you a personable, well-spoken, and driven individual? Do you enjoy connecting with clients and building genuine rapport? Are you looking for a company that not only values your hard work, but rewards it? If you answered yes, then Tabangi Auto Group is the place for you

Tabangi Auto Group is seeking a motivated, passionate, and detail-oriented individual to join our fast-growing service team. You will have the opportunity to work alongside our talented technical and front-office staff to deliver a customer service experience that is unmatched industry-wide. Your roles and responsibilities will include:
**Roles and responsibilities**:

- Greeting clients, assessing their needs, and providing recommendations based on the maintenance schedule
- Managing each client interaction from start to finish
- Maintain a high Customer Service Experience
- Opening and Closing duties as necessary
- Submit warranty claims and easy pay solutions for clients
- Review service history and completed repairs; recommend service;
- Communicate to the technician detailed information regarding the vehicle issue
- Collect payments
- Closes repair orders in a timely manner
- Review the finished repair order for proper completion, pricing accuracy, and legibility
- Eliminate surprises for customers by reviewing service repairs and their associated charges to ensure accuracy
- Maintain open communications with technical staff regarding job status changes
- Develop and execute effective marketing campaigns

**Technician management**:

- Ensure inspections have been completed on every client's vehicle
- Effectively collect and communicate necessary information and concerns from client to technician & technician to client
- Ensure repairs are being completed in a time efficient manner
- Follow up with technicians post repair to ensure all of the clients concerns were addressed
- Ensure vehicles are neat and tidy ahead of returning them to clients

**Client management**:

- Book appropriate customer appointment times
- Ensure the client’s primary concern is communicated to the technician
- Keep client informed of vehicle service progress in a timely fashion
- Have knowledge and understanding of the features & benefits of the products and services available to clients
- Complete walk-around vehicle visual inspection at check-in
- Greet customers by their name on arrival
- Minimize questions by reviewing the customer’s info before they arrive

**Teamwork**:

- Ability to work well independently and as part of a team
- Conflict Resolution Skills - Is able to handle stressful situations when required
- Assist other team members to mitigate escalations within the department
- Adhere to shop safety standards, taking all possible precautions to ensure the safety and health of self and others through maintaining a safe work environment
- Display flexibility, creativity, and an enthusiastic attitude toward team environment
- Develop & maintain positive/professional relationships with suppliers
- Attend and participate in shop meetings and company events

**Respect**:

- Displays integrity and trustworthiness
- Treats others honestly and respectfully
- Approaches others with courtesy
- Promotes equality and fairness
- Maintain office equipment and property
- Promptly Assist Clients

**Professional Conduct**:

- Maintain prompt, professional, & effective communication in every aspect of business
- Expect, attend, & appreciate all forms of pertinent training
- Committed to professionalism and top performance in the automotive industry
- Meet professional appearance standards
- Demonstrates positive attitude & self-motivation
- Perform multiple tasks with low levels of apparent stress
- Perform multiple tasks with confidence, accuracy & effectiveness
- Resourceful in enhancing skills and abilities
- Possess strong interpersonal and adaptable skills
- Ability to work with mínimal or no supervision

**The Perks**
- **New state-of-the-art facility opened in 2020**:

- **Efficiently run shop environment / dispatch system**:

- **Great shop chemistry and team dynamic**:

- **Educational training through Napa’s online program**:

- **Benefit package including health & dental**:

- **Advancement opportunities within the department**:

- **Industry leading automotive software**:

- **Company and social club sponsored events including BBQs, staff lunches, holiday parties and more (we like to have fun)**

Pay: From $48,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift

**Experience**:

- Service Advisor: 2 years (required)

Work Location: In person

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