Director of Client Experience

5 months ago

Mississauga, Canada Stallion Express Full time

**Director of Client Experience **_**(eCommerce)**:_

Are you a client-centric individual with solid experience working with a strong understanding of eCommerce and shipping logistics? Here's your opportunity to lead a team and drive success in the dynamic world of eCommerce shipping

**Your Role as Director of Client Experience**:
As a Partner Relationship Manager, you will play a pivotal role in mentoring a team of account managers while managing our eCommerce shipping partners. You'll serve as the Subject Matter Expert (SME) for our eCommerce shipping business, providing expertise and leadership to drive results.
- Lead a team of account managers, fostering a collaborative and supportive environment focused on partner success and growth.
- Develop and nurture strong relationships with a portfolio of eCommerce shipping partners to optimize their eCommerce shipping operations.
- Work closely with partners to identify growth plans.
- Provide insights and recommendations based on industry trends, market analysis, and partner performance.
- Act as the primary point of contact, understanding their unique needs, challenges, and objectives.
- Engage with partners whether it’s in-person or virtual to understand their evolving needs and priorities.
- Collaborate closely with internal teams, including Operations, Marketing and IT team to support the execution of partnership strategies and initiatives.
- Conducting regular reporting and analysis on partnership health
- Willingness to travel for meetings, attend industry events, and partner visits.

**Requirements and Qualifications**:

- 4 years of experience in shipping logistics.
- 3 years of working experience in the eCommerce industry.
- Proven experience in relationship building, business development, strategic partnership or a related field.
- Effective partner pipeline development and management skills, with the ability to present Go-to-Market strategies.
- Strong analytical skills with the ability to interpret data and make strategic recommendations.
- Excellent communication and interpersonal skills, enjoy interacting and collaborating with people.
- Problem-solving abilities and a proactive approach to challenges.
- Proficiency in eCommerce-related software and tools is a plus.

**Additional Requirements**:

- Travel may be required for meetings, conferences, and partner visits.

**What does Stallion Express do?**

**What’s in it for me?**

We want you to enjoy doing what you do best, and we promise to give you the autonomy and support to do it in a way that works for everyone - our clients, colleagues, and most importantly, YOU. Some of the benefits we offer include:

- **Birthday and work anniversary celebrations**: Whether it's your birthday or work anniversary, we're all about celebrating you
- **Flex Time**:We offer flexible start times to accommodate your schedule and preferences. This position is based out of our headquarters in Mississauga, Ontario.
- **Office gym**:Our exclusive office gym is available 24/7 at our head office in Mississauga. It’s not a commercial gym, but it has all the necessities—and more
- **Corporate Telco Discount**: Benefit from our exclusive corporate discount for you and your family

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- What is your salary expectation?

**Experience**:

- Customer relationship management: 5 years (preferred)
- B2B: 5 years (preferred)

Licence/Certification:

- Class G Licence (required)

Willingness to travel:

- 50% (preferred)

Work Location: In person

  • Director of Client Experience

    4 weeks ago

    Mississauga, Ontario, Canada KUBRA Full time

    About the RoleKUBRA is seeking a Director of Client Experience to lead the development and execution of strategies to enhance our client service operations and elevate our overall customer experience.Key ResponsibilitiesOversee the delivery of excellent service and manage client relationshipsDrive continuous improvement in service quality and...

  • Director of Client Experience

    4 weeks ago

    Mississauga, Ontario, Canada KUBRA Full time

    Job DescriptionKUBRA is seeking a seasoned professional to lead our Client Services team as a Director of Client Experience. This is a hybrid role based out of our office in Mississauga, where you will be responsible for developing and executing strategies to enhance our client service operations and elevate our overall customer experience.Key...

  • Director of Client Services

    4 weeks ago

    Mississauga, Ontario, Canada Agilus Work Solutions Full time

    Drive Business Growth as a Director of Client ServicesAgilus Work Solutions is seeking a seasoned professional to lead our sales teams and drive business growth. As a Director of Client Services, you will be responsible for developing and executing strategies to attract and retain top talent, drive business development, and improve profitability.Your Key...

  • Director of Client Services

    4 weeks ago

    Mississauga, Ontario, Canada Agilus Work Solutions Full time

    Drive Business Growth as a Director of Client ServicesAgilus Work Solutions is seeking a seasoned professional to lead our sales teams and drive business growth. As a Director of Client Services, you will be responsible for developing and executing strategies to attract and retain top talent, drive business development, and improve profitability.Your Key...

  • Director of Marketing

    6 months ago

    Mississauga, Canada Integrated Automotive Experience Full time

    **The Role** **Responsibilities** - Creative Client Proposals: Participate in strategy discussion; lead ideation; create high quality proposals and pitch decks including renderings and/or graphic design to develop client presentations. - Develop and grow the experiential marketing business with existing and new clients. - Client identification and discovery...

  • Client Director

    3 weeks ago

    Mississauga, Ontario, Canada Brand Momentum Full time

    About the Position:The Client Manager role at Brand Momentum is a dynamic opportunity for a results-driven professional to lead client relationships and drive business growth. Reporting directly to the Director, Client Services & Strategy, this position is responsible for managing client accounts, developing and executing plans, and providing thought...

  • Director, Client Services

    4 weeks ago

    Mississauga, Canada KUBRA Full time

    KUBRA is in growth mode and currently seeking a Director, Client Services to join our Data Analytics Team! As a Director, Client Services, you will be responsible for leading the development and execution of strategies to enhance our client service operations and elevate our overall customer experience. This role involves overseeing the delivery of...

  • Director of Customer Experience

    4 weeks ago

    Mississauga, Ontario, Canada Northbridge Financial Corporation Full time

    About the RoleThe Director of Contact+ is responsible for maintaining daily operations and providing strategic vision for the overall Contact+ department. This includes leading a team focused on providing excellent customer service, maintaining and building exceptional working relationships with clients, sales, underwriting, and other office personnel, and...

  • Customer Experience Director

    5 months ago

    Mississauga, Canada AstraZeneca Full time

    At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe. Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal...

  • Director, Client Services

    4 weeks ago

    Mississauga, Canada KUBRA Full time

    KUBRA is in growth mode and currently seeking a Director, Client Services to join our Data Analytics Team!As a Director, Client Services, you will be responsible for leading the development and execution of strategies to enhance our client service operations and elevate our overall customer experience. This role involves overseeing the delivery of excellent...

  • Director, Client Services

    5 months ago

    Mississauga, Canada Ryan, LLC Full time

    The Director, Client Services is responsible for communicating the Firm’s vision and capabilities to the marketplace and engaging clients and prospects in a consultative manner to provide customized solutions for the total tax function. Responsibilities include expanding and cross-selling within client relationships and researching, initiating, and...

  • Client Service Director, Nursing

    2 months ago

    Mississauga, Canada Closing the Gap Healthcare Full time

    Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home-based and community-setting services. We are hiring a **Client Service Director, Nursing** to lead our client operations across our GTA Nursing Clinics and Halifax Personal Support Services. This** Client Service Director,...

  • Director of Customer Experience

    3 weeks ago

    Mississauga, Ontario, Canada Northbridge Financial Corporation Full time

    About the RoleThe Director of Contact + is responsible for maintaining daily operations and providing strategic vision for the overall Contact+ department. This includes leading a team focused on providing excellent customer service, maintaining and building exceptional working relationships with clients, sales, underwriting, and other office personnel.Key...

  • Office Administrator

    5 months ago

    Mississauga, Canada Alleviate Physiotherapy Full time

    Welcome to Mississauga, known for its vibrant art, historic villages, recreational parks and shopping centres. Our growing clinic is a Leader of Rehab in the neighbourhood.We are transforming the way traditional therapy was deliver with NEW Standard of care. We provide a multi-disciplinary approach to our care, working as a team and utilizing one another's...

  • Director, Client Services Lead

    4 weeks ago

    Mississauga, Ontario, Canada KUBRA Full time

    About the RoleKUBRA is seeking a highly skilled and experienced Director, Client Services to join our team. As a key member of our leadership team, you will be responsible for leading the development and execution of strategies to enhance our client service operations and elevate our overall customer experience.Key ResponsibilitiesLead the Client Services...

  • Director, Client Services Lead

    4 weeks ago

    Mississauga, Ontario, Canada KUBRA Full time

    About the RoleKUBRA is seeking a highly skilled and experienced Director, Client Services to join our team. As a key member of our leadership team, you will be responsible for leading the development and execution of strategies to enhance our client service operations and elevate our overall customer experience.Key ResponsibilitiesLead the Client Services...

  • Director, Client Services

    4 weeks ago

    Mississauga, ON, Canada KUBRA Full time

    KUBRA is in growth mode and currently seeking a Director, Client Services to join our Data Analytics Team! As a Director, Client Services, you will be responsible for leading the development and execution of strategies to enhance our client service operations and elevate our overall customer experience. This role involves overseeing the delivery of...

  • Client Experience Liaison

    4 weeks ago

    Mississauga, Ontario, Canada Investment Planning Counsel Full time

    {"title": "Client Experience Specialist", "description": "Role SummaryAs a Client Experience Specialist at Investment Planning Counsel, you will be the key point of contact for clients, providing exceptional service and support to ensure a seamless experience. Your primary responsibility will be to foster strong relationships with clients, advisors, and...

  • Client Experience Liaison

    4 weeks ago

    Mississauga, Ontario, Canada Investment Planning Counsel Full time

    {"title": "Client Experience Specialist", "description": "Role SummaryAs a Client Experience Specialist at Investment Planning Counsel, you will be the key point of contact for clients, providing exceptional service and support to ensure a seamless experience. Your primary responsibility will be to foster strong relationships with clients, advisors, and...

  • Client Experience Liaison

    4 weeks ago

    Mississauga, Ontario, Canada Investment Planning Counsel Full time

    Client Experience SpecialistInvestment Planning Counsel (IPC) is a leading independent wealth management company in Canada, dedicated to helping advisors build a better business through exceptional client experiences.The Client Experience Specialist plays a vital role in ensuring seamless interactions between clients and advisors. Key responsibilities...