Director of Client Experience

6 months ago

Mississauga, Canada Stallion Express Full time

**Director of Client Experience **_**(eCommerce)**:_

Are you a client-centric individual with solid experience working with a strong understanding of eCommerce and shipping logistics? Here's your opportunity to lead a team and drive success in the dynamic world of eCommerce shipping

**Your Role as Director of Client Experience**:
As a Partner Relationship Manager, you will play a pivotal role in mentoring a team of account managers while managing our eCommerce shipping partners. You'll serve as the Subject Matter Expert (SME) for our eCommerce shipping business, providing expertise and leadership to drive results.
- Lead a team of account managers, fostering a collaborative and supportive environment focused on partner success and growth.
- Develop and nurture strong relationships with a portfolio of eCommerce shipping partners to optimize their eCommerce shipping operations.
- Work closely with partners to identify growth plans.
- Provide insights and recommendations based on industry trends, market analysis, and partner performance.
- Act as the primary point of contact, understanding their unique needs, challenges, and objectives.
- Engage with partners whether it’s in-person or virtual to understand their evolving needs and priorities.
- Collaborate closely with internal teams, including Operations, Marketing and IT team to support the execution of partnership strategies and initiatives.
- Conducting regular reporting and analysis on partnership health
- Willingness to travel for meetings, attend industry events, and partner visits.

**Requirements and Qualifications**:

- 4 years of experience in shipping logistics.
- 3 years of working experience in the eCommerce industry.
- Proven experience in relationship building, business development, strategic partnership or a related field.
- Effective partner pipeline development and management skills, with the ability to present Go-to-Market strategies.
- Strong analytical skills with the ability to interpret data and make strategic recommendations.
- Excellent communication and interpersonal skills, enjoy interacting and collaborating with people.
- Problem-solving abilities and a proactive approach to challenges.
- Proficiency in eCommerce-related software and tools is a plus.

**Additional Requirements**:

- Travel may be required for meetings, conferences, and partner visits.

**What does Stallion Express do?**

**What’s in it for me?**

We want you to enjoy doing what you do best, and we promise to give you the autonomy and support to do it in a way that works for everyone - our clients, colleagues, and most importantly, YOU. Some of the benefits we offer include:

- **Birthday and work anniversary celebrations**: Whether it's your birthday or work anniversary, we're all about celebrating you
- **Flex Time**:We offer flexible start times to accommodate your schedule and preferences. This position is based out of our headquarters in Mississauga, Ontario.
- **Office gym**:Our exclusive office gym is available 24/7 at our head office in Mississauga. It’s not a commercial gym, but it has all the necessities—and more
- **Corporate Telco Discount**: Benefit from our exclusive corporate discount for you and your family

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- What is your salary expectation?

**Experience**:

- Customer relationship management: 5 years (preferred)
- B2B: 5 years (preferred)

Licence/Certification:

- Class G Licence (required)

Willingness to travel:

- 50% (preferred)

Work Location: In person

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