Client Excellence Specialist

4 months ago

Mississauga, Canada Dexterra Group Full time

Company Description
**WHO ARE WE?**
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together - offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

**Job Description**:
The Client Excellence Specialist is responsible for continuously improving Dexterra Group’s Client Excellence Program including client feedback, retention, and engagement support activities.

The Client Excellence Specialist will be responsible for collecting client feedback in our efforts to improve services and performance. You will work closely with leaders from across the business championing client satisfaction, driving adoption, engagement, and client retention.

The Client Excellence Specialist performs some or all of the following duties:

- Facilitation of Dexterra Group’s Client Excellence Program.
- Help facilitate the Client Excellence Program ensuring all clients are surveyed and the findings are actioned in line with client feedback protocol.
- Act as a client advocate internally, reporting on client feedback, identifying opportunity areas, and ensuring the appropriate actions are taken towards continuous improvement.
- Establish and maintain client relationships while ensuring the highest levels of customer satisfaction across Dexterra Group’s accounts.
- Participate in performance improvement reviews with operations teams to ensure client follow up.
- Represent the voice of the client to create a cohesive and positive client experience.
- Lead quality, effective, and regular communication activities for both internal and external audiences.
- Perform other related duties as required.

**Qualifications**:

- Post-secondary education;
- 5+ years of relevant experience in customer service, client excellence, account management, or similar role;
- Good interpersonal skills and confident in speaking to senior stakeholders
- Ability to prioritize and co-ordinate tasks efficiently ensuring all deadlines are met;
- Friendly and personable with exceptional customer service abilities;
- Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills;
- Must posses a valid driver’s license and be flexible to travel.

Additional Information

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

  • Operations Excellence Specialist

    1 month ago

    Mississauga, Ontario, Canada the Ladders Full time

    Operational Excellence SpecialistBayshore Home Care Solutions is seeking a motivated and dedicated Operational Excellence Specialist to join our team. As an Operational Excellence Specialist, you will play a key role in driving process improvements and ensuring the highest level of quality in our operations.About the RoleWe are looking for a talented...

  • Operations Excellence Specialist

    1 month ago

    Mississauga, Ontario, Canada the Ladders Full time

    Operational Excellence SpecialistBayshore Home Care Solutions is seeking a motivated and dedicated Operational Excellence Specialist to join our team. As an Operational Excellence Specialist, you will play a key role in driving process improvements and ensuring the highest level of quality in our operations.About the RoleWe are looking for a talented...

  • Operations Excellence Specialist

    1 month ago

    Mississauga, Ontario, Canada the Ladders Full time

    Operational Excellence SpecialistBayshore Home Care Solutions is seeking a dedicated and motivated Operational Excellence Specialist to join our team.We are looking for an individual who is passionate about improving processes and driving efficiency. If you have a strong background in operational excellence and are looking for a new challenge, we encourage...

  • Operations Excellence Specialist

    1 month ago

    Mississauga, Ontario, Canada the Ladders Full time

    Operational Excellence SpecialistBayshore Home Care Solutions is seeking a dedicated and motivated Operational Excellence Specialist to join our team.We are looking for an individual who is passionate about improving processes and driving efficiency. If you have a strong background in operational excellence and are looking for a new challenge, we encourage...

  • Operations Excellence Specialist

    2 months ago

    Mississauga, Canada the Ladders Full time

    Bayshore Home Care Solutions, seeks a motivated Operational Excellence SpecialistAre you a dedicated Operational Excellence Specialist who is looking for a new opportunity? Do you want to work with an organization that makes an impact in the community and participate in meaningful work?Bayshore is a

  • Operations Excellence Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Bayshore Healthcare Full time

    Join Bayshore Home Care Solutions TeamWe are seeking a dedicated Operational Excellence Specialist to join our team. As a key member of our organization, you will play a vital role in driving business growth and improving operational efficiency.About the RoleThe Operational Excellence Specialist will be responsible for analyzing and improving business...

  • Operations Excellence Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Bayshore Healthcare Full time

    Join Bayshore Home Care Solutions TeamWe are seeking a dedicated Operational Excellence Specialist to join our team. As a key member of our organization, you will play a vital role in driving business growth and improving operational efficiency.About the RoleThe Operational Excellence Specialist will be responsible for analyzing and improving business...

  • Operations Excellence Specialist

    4 weeks ago

    Mississauga, Ontario, Canada Bayshore Healthcare Full time

    Join Bayshore Home Care Solutions TeamWe are seeking a dedicated Operational Excellence Specialist to join our team. As a key member of our organization, you will play a crucial role in driving business growth and improving operational efficiency.About the RoleThe Operational Excellence Specialist will be responsible for analyzing and improving business...

  • Operations Excellence Specialist

    4 weeks ago

    Mississauga, Ontario, Canada Bayshore Healthcare Full time

    Join Bayshore Home Care Solutions TeamWe are seeking a dedicated Operational Excellence Specialist to join our team. As a key member of our organization, you will play a crucial role in driving business growth and improving operational efficiency.About the RoleThe Operational Excellence Specialist will be responsible for analyzing and improving business...

  • Operations Excellence Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Bayshore Healthcare Full time

    Join Bayshore Home Care Solutions TeamWe are seeking a dedicated Operational Excellence Specialist to join our team. As a key member of our organization, you will play a vital role in driving business growth and improving operational efficiency.About the RoleThe Operational Excellence Specialist will be responsible for analyzing and improving business...

  • Operations Excellence Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Bayshore Healthcare Full time

    Join Bayshore Home Care Solutions TeamWe are seeking a dedicated Operational Excellence Specialist to join our team. As a key member of our organization, you will play a crucial role in driving business growth and improving operational efficiency.About the RoleThe Operational Excellence Specialist will be responsible for analyzing and improving business...

  • Operations Excellence Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Bayshore Healthcare Full time

    Join Bayshore Home Care Solutions TeamWe are seeking a dedicated Operational Excellence Specialist to join our team. As a key member of our organization, you will play a crucial role in driving business growth and improving operational efficiency.About the RoleThe Operational Excellence Specialist will be responsible for analyzing and improving business...

  • Operations Excellence Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Bayshore Healthcare Full time

    Join Bayshore Home Care Solutions TeamWe are seeking a dedicated Operational Excellence Specialist to join our team. As a key member of our organization, you will play a vital role in driving business growth and improving operational efficiency.About the RoleThe Operational Excellence Specialist will be responsible for analyzing and improving business...

  • Client Support Specialist

    2 weeks ago

    Mississauga, Ontario, Canada beBee Professionals Full time

    Job Title: Client Support SpecialistJob Summary:beBee Professionals is seeking a highly motivated Client Support Specialist to join our team. The successful candidate will be responsible for providing top-notch customer support to our clients, ensuring that their needs are met in a timely and professional manner.Key Responsibilities:Provide personalized...

  • Client Experience Specialist

    5 months ago

    Mississauga, Canada Investment Planning Counsel Full time

    Investment Planning Counsel (IPC) is one of the fastest growing independent wealth management companies in Canada. We are a diverse group of people all driven towards one goal: helping advisors build a better business through a remarkable client experience. As the Client Experience Specialist, you will be the ‘glue’ that binds all client relationships...

  • Operations Excellence Specialist

    6 months ago

    Mississauga, Canada Mevotech Full time

    Take your Career to the Next Level with  MEVOTECH. We are constantly challenging the status quo and raising the bar allowing employees to make an impact within the company. Mevotech is a trusted North American leader in the engineering and design of driveline, steering, and suspension aftermarket auto parts. Fueled by innovation, our brands feature...

  • Operations Excellence Specialist

    3 days ago

    Mississauga, Ontario, Canada Bayshore Healthcare Full time

    About Bayshore Home Care SolutionsWe are seeking a dedicated Operational Excellence Specialist to join our team. In this role, you will have the opportunity to work with an organization that makes a positive impact in the community and participate in meaningful work.Key ResponsibilitiesDevelop and implement operational efficiency strategiesCollaborate with...

  • Client Services Specialist

    4 months ago

    Mississauga, Canada Wesco Full time

    As a Client Services Specialist, you will be responsible for coordinating activities and resources to support the Sales organization and business objectives. You will work with assigned Outside Sales Representatives, Inside Sales and support functions, suppliers, centers of excellence (COE) and Marketing to ensure the workload balance of the outside sales...

  • Client Support Specialist

    5 months ago

    Mississauga, Canada Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Client Services Specialist

    2 weeks ago

    Mississauga, Ontario, Canada beBee Professionals Full time

    We are seeking a highly skilled Client Services Specialist to provide exceptional technical support to our clients. The ideal candidate will have a strong background in customer service and be able to troubleshoot and resolve complex issues.Key Responsibilities:Provide technical support to clients via phone, email, and chatTroubleshoot and resolve customer...