Immigration Client Service Specialist
3 months ago
**Company Overview**:
Amplus Law, our sister company is a globally recognized law firm with a strong emphasis on providing top-tier legal services to clients worldwide. Their commitment to client success is evident in their dedication to understanding each client's unique needs and providing tailored solutions. With expertise in Immigration Law, Refugee Law, Wills & Estates Law, and Notary Services, Amplus Law offers a comprehensive range of legal services to individuals and businesses alike. The company’s multilingualism abilities ensure effective communication with clients from diverse cultural backgrounds, while their extensive domestic and international network allows them to offer a holistic legal experience.
**Job Summary**:
We, at Amplus Law, are seeking a diligent and empathetic **Immigration Client Service Specialist **to join our reputable law firm specializing in immigration law. As the **Immigration Client Service Specialist,** you will be the primary point of contact for clients seeking legal assistance with immigration matters. Your role will be crucial in ensuring a seamless and efficient client experience from initial consultation to case preparation.
**Areas of Expertise**:
- Bachelor’s degree in International Relations, Law, Social Sciences, or a related field preferred.
- Proven experience in immigration services or a similar role is highly desirable.
- Strong understanding of global visa processes and refugee claim procedures.
- Exceptional attention to detail and accuracy in handling documentation.
- Excellent communication skills, both written and verbal, with the ability to explain complex information clearly.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
- Proficiency in relevant software and tools, including client management systems and Microsoft Office Suite.
- Multilingual abilities **(Southeast Asian languages) **are a plus.
**Key Responsibilities**:
- Address any issues or requests for additional information from immigration authorities.
- Support clients in preparing and filing refugee claims, including gathering necessary documentation and information.
- Provide guidance on the asylum process and address client concerns and questions.
- Conduct initial consultations with clients to assess their immigration needs and provide tailored advice.
- Respond promptly to client inquiries and resolve any issues that arise.
- Ensure all client documents are properly completed, accurate, and submitted in accordance with legal requirements.
- Keep up-to-date with changes in immigration laws and regulations to provide accurate and relevant advice.
- Assist in the development and maintenance of client databases and tracking systems.
- Provide support to other team members as needed and participate in training and development activities.
**Working Conditions**:On-site role.
Pay: $22.00-$25.00 per hour
Expected hours: 40 per week
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- immigration consulting: 2 years (required)
Work Location: In person
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