Client Services Specialist

7 months ago

Mississauga, Canada Pure Lush Designs and Co Full time

** PLEASE TAKE THE TIME TO READ THE AD BEFORE SUBMITTING YOUR APPLICATION OR IT WILL BE REFUSED**

Client Services & Logistics Specialist

At Pure Lush Designs and Co, we truly believe in the power of people - they are at the heart of our business, with humble beginnings, we have a small team of entrepreneurial spirits whose energy has transformed to a growing group of dreamers + doers. Without our talented team, our success wouldn't be possible. We are committed to hiring individuals who don't just speak but do and have high expectations for their achievements. That's why we’ve cultivate a workplace built on principles of trust, mutual respect, inclusiveness, and integrity.

Pure Lush Designs and Co is renowned for its exquisite event decor and design and specialize in producing luxury decor that adds elegance to the most special occasions, while also excelling in corporate design to enhance brand presentations and atmospheres.

Our sister company, Lush Flower Boutique, part of this dynamic group, is dedicated to crafting bespoke floral arrangements that bring the beauty of nature into people's lives, creating joy through their art of flowers.

**The Job**

We are currently on the hunt for a Client Services & Logistics Specialist to support the sales team and executive director ensure that we are executing memorable events. Working alongside a small but mighty highly-engaged + passionate Sales Team, this individual will make waves by utilizing their highly organized nature to handle communications between the team, prepare and organize files for upcoming events and support the clients throughout their booking experience with Pure Lush Designs and Co as well as handle flower shop orders and support the sales and production of our corporate conferences and shows.

**Job description**:
The Client services and logistics specialists is the first person a prospect client speaks with on the phone and is greeted by upon arrival so if you don’t like people this job is not for you. This role is responsible to ensure a above average client experience is upheld by welcoming clients and visitors, ensuring they are taken care of and that our space is always ready to welcome and create a lasting first impression.

**Details of day to day work**:

- Maintain the office team calendars
- Sending payment and appointment reminders to clients
- Managing and maintaining client files
- Coordinate logistics for each event i.e packing lists, design sketches, worksheets etc. to ensure smooth execution by our design/set up team
- Engaging in social media accounts to increase followers and branding
- Create and post social media marketing campaigns on various outlets and free media channels.
- Maintain our social media accounts i.e Instagram, FB and Twitter by responding to DM’s in a timely manner
- Make flower arrangements if and when needed if florist is not available
- This is not a desk job only, it includes a multitude of tasks in order to prepare for an event from conception to execution
- Prepare items for events including pulling stock, packing and loading/unloading trailer.
- Solicit business and represent company at tradeshows.
- Prepare items for outgoing rentals and incoming returns as necessary by checking rental forms and ensuring stock is ready for pick up and payment is processed.
- Keep office and welcome area neat, tidy and clean at all times, mop if you need to, windex front doors when not busy. Check washrooms daily to ensure they are stocked and smelling fresh.
- Other administrative duties such as filing, organizing etc.
- Open and or close studio
- Go offsite to work at our flower markets from time to time
- Other duties as assigned

**Job Requirements**
- 1-2 years Office Amin or receptionist experience‬‬
- Strong interpersonal and problem-solving abilities
- Extremely organized
- Have basic common sense
- Highly responsible & reliable
- Self-directed and disciplined
- Ability to work in a team environment as well as independently
- Must have strong business development and organizational skills
- Excellent time management skills, able to work in a constantly fast-paced environment and demonstrated work flexibility
- Can work under pressure with tight timelines
- Excellent command of the English language, written and spoken
- Must be available to work weekends, holidays and some late nights AS THIS IS THE EVENTS INDUSTRY IT’S NOT A 9-5
- Must be able to commute to Mississauga (Tomken and Timberlea) with flexibility in hours
- A valid driver’s license and a car is an asset‬‬‬ but not required

Compensation:
$16.55-$17.00 per hour

**Job Type**: Part-time

Pay: $16.55-$17.00 per hour

Expected hours: 15 - 25 per week

**Benefits**:

- Company events
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount

Schedule:

- 4 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed

Supplemental pay types:

- Commission pay

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